Want to take a vacation but must respond to buyers? Here are three solutions

Amazon sellers are undoubtedly very busy at work. Even when they are on vacation, they must reply to buyers’ messages at any time to avoid delayed responses that affect the performance of their accounts.

But people always need to rest. To help sellers fully enjoy their holidays, here are three ways to automatically reply to Amazon buyers to reduce the burden on sellers:

Staff take turns on duty

To reduce the workload, you can let the operation staff take turns on duty, so that everyone has time to rest and will not delay work, thus ensuring a balance between work and life. Of course, don't forget to provide duty fees for the staff on duty.

Use the Amazon Seller App to receive information

With the app, sellers can manage their Amazon business more easily and respond to customer questions quickly. If a message is received, the app will push a notification message to the seller, so you don’t have to check your phone all the time.

But while you don’t have to check your phone, you still have to reply to emails, so this method doesn’t seem perfect.

Set up an automatic reply in your email

Another way to respond to customer questions is to set up automatic replies using your own mailbox such as Gmail, Outlook, etc. This method is simple and effective. It can quickly inform consumers of the store's service hours, let users know that you have received their information and will respond as soon as possible.

Using the Gmail Vacation auto-reply tool , you can set up auto-replies for Amazon buyers. You first need to have a Gmail address to receive and automatically reply to buyers' messages. In the Amazon backend settings, find Notification Preferences and enter your Gmail address:

Then log in to this Gmail mailbox, click "Settings" in the mailbox background, then select "General" to set the automatic reply content:

After the settings are completed, click Vacation responder on , enable automatic reply, and finally save.

But please note that automatic email replies can save time, but Amazon generally does not regard them as replies because the platform can identify whether the message is a mass message.

Finally, sellers can also use automatic reply tools to set templates based on buyers’ questions, such as FBA orders or returns and refunds, and correctly reply to buyers’ messages.

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