Delete negative review contact template (absolutely useful)

On the bloody Amazon platform, no matter you are a super seller with monthly sales of millions of dollars or an Amazon rookie who gets excited every time you place an order, negative reviews are a nasty thing that every seller will inevitably encounter.

When faced with negative reviews, contacting the customer is of course the first solution we need to take, but there are always some negative reviews that either the customer does not respond at all, or the customer reads the email and remains indifferent and is unwilling to remove the negative review.

So when that day comes, how should you respond to a negative review on Amazon? Constructing your negative review reply email content: Be sure to be warm and don’t be harsh ==

1. Apologize and express understanding and condolences to the customer's dissatisfaction comments

2. Ask the customer politely and professionally about their dissatisfaction and product deficiencies

3. Express your willingness to help and solve customer problems: such as exchange and refund

4. Express your sincere gratitude and highlight the importance of customer reviews to yourself, act pitiful, and praise them

Remember! Regardless of whether the buyer leaves a positive or negative review! First express your gratitude to the other party for taking the time to write the review (be polite! Sometimes she will report you to Amazon even if you are willing to provide her with free products...)

Then start to express your apology for the negative reviews and specific ways to improve (such as sincerely apologizing and offering a refund).

After that, it is necessary to show the sincerity of the customer service, let the other party know that his opinions are taken seriously, and give the customer a sense of respect. (The following is a reference template). More importantly, you must not negotiate with the buyer: I will refund you, but please leave a good review.

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