|
Sending emails is a common practice for Amazon sellers. Proactively sending tracking emails to customers can increase the probability of consumers leaving reviews , increase your number of reviews and ratings , and bring you more sales. However, if you want to improve the efficiency of sending emails, email templates are indispensable. Here are three email templates for sellers: 1. Order confirmation email template Amazon has a strict email policy, so sellers cannot customize emails. But you can provide useful information such as product usage guides in order confirmation emails to increase buyer satisfaction and engagement. Hello Amazon Valued Customer, Thank you for your recent purchase of (product name) from (store name). Your order hasn't shipped yet, but we will send you an email when it does. Before you get your hands on your box of happiness, we have some important information that helps you to use it in a safe manner. (The following content can be modified according to your own products) ★For 4K video, it only supports 30Hz refresh rate and DOES NOT support 60Hz refresh rate. If this hub does not support 4K video output for your device, you should try to set the refresh rate to 30Hz on your laptops/devices. ★Fast charging is only for laptops but not for phones: S9/S8/Note8, LG G5/G4, etc. Phones only support normal charging. ★This Aluminum hub will be a little hotter than plastic hub which is normal just like your aluminum alloy laptop/flash drive/will be hot after a long time use. Worry-FREE 18-month Warranty As a responsible seller, (store name) offers an 18-months warranty. For any defective products, please reach out to us. We'd love to have an opportunity to take care of it and provide total satisfaction. Sign in to your Amazon account Click the “Your Account” option, and then select “Your Orders.” Click the “Contact Seller” button next to order and offer more details. 2. Email template after delivery Sellers can send emails a few days after the order is delivered, asking them to leave a review, at this point they still have an impression of your product. Note that the focus of the email should be on the customer experience, and do not directly ask the buyer to leave a review. The following is a template: Hello Amazon Valued Customer, Thanks so much again for purchasing (product name) from (store name). Our records show that your order was recently delivered. We hope you've been getting a ton of value from the gear you've ordered, but we definitely want to know if anything could be better, too! Please take 5 seconds to comment on your experience regarding our customer service, shipment and your overall purchasing experience with us. If you had any problems with the product, please contact us right away and we'll do our best to resolve any issues. Sign in to your Amazon account Click the “Your Account” option, and then select “Your Orders.” Click the “Contact Seller” button next to order and offer more details 3. The last tracking email If the first two emails don’t result in the customer leaving a review, and they haven’t returned the product, you can send a final email a few weeks after delivery. Here’s the template: Hello Amazon Valued Customer, We're curious how you felt about {{Product Name}} that you purchased a few days ago. How are you finding it? Feel free to share your thoughts with us so we can improve and keep up the work we're good at. Most importantly, your valued feedback can also help other customers to make an informed decision. If you had any problems with the product, please contact us right away and we'll do our best to resolve any issues. Sign in to your Amazon account Click the “Your Account” option, and then select “Your Orders.” Click the “Contact Seller” button next to order and offer more details When sending emails to consumers, sellers must also comply with Amazon's relevant policies to avoid having their accounts frozen. Be careful not to include the following in your tracking emails: Add the word “Important” to the subject line of non - important emails · Send marketing or promotional information Don’t use language to induce or incentivize users to comment · Ask consumers to delete or update product reviews · Links or attachments not related to completing an order · Display or link to your website's logo · Any content that violates the contact buyer policy, etc. Statement: When reprinting this article, the title and original text must not be modified, and the source and original link must be retained.
|
