10 Tips for Amazon Sellers to Handle Returns During Peak Season

Sellers generally have their own way to handle returns during the year-end peak season. But it is safe to say that most sellers' return policies are based on the existing Amazon return policy. First, simply think of the aspects that a return should include, including:

• Customer contact information

• Return and refund time limit

• Return conditions

• Fees and payment schedule

• How to keep customers

Many sellers handle returns step by step. In addition, the following are 10 suggestions on how to handle returns during the year-end peak season, hoping to bring some inspiration to sellers.

It makes sense that sellers should provide consumers with convenient return policies. After all, it shows that the seller's service quality is high and the consumer's shopping risk is low. Sometimes convenient returns do not increase the return rate. According to a study by Harvard University , factors that influence consumer returns include:

• Monetary Leniency Refund Amount

• Time Leniency Refund Time

• Effort Leniency Refund Difficulty

• Exchange Leniency Equivalency Replacement

• Scope Leniency Return Policy

Amazon UK has made it clear that for products marked as gifts, third-party sellers do not need to follow Amazon's extended return policy, but must at least meet the standard return period of 30 days. It is recommended that sellers include rules about gifts in their year-end peak season return policy.

Amazon UK has made it clear that sellers are only allowed to charge a restocking fee if the return window has closed or the customer has damaged the product. If it is the product and the seller's fault, a full refund is required.

Coincidentally, British Hermes Express also provides a "Print in Store" label-free return service, and American UPS also provides a label-free return service. (Directions: https://cutt.ly/ceVwRfS )

If you sell expensive products, consider marking your packaging with UV ink and anti-counterfeiting stickers . If it is a fragile product, you can put a label or seal such as "Not returnable if seal broken". It may take some time for hidden barcodes to be widely used, and sellers can pay attention to the packaging exhibition (Interpack 2020) in Düsseldorf, Germany.

Monitoring your year-end peak season returns can help you understand consumer preferences. Do they prefer a full refund or an exchange? Are customers in certain regions more likely to return specific products? If you offer an incentive for future orders, will they be willing to pay for return processing fees?

Finally, a guide to Amazon’s return policy for sellers : https://cutt.ly/LeX74ft

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