Recently, in the seller communication group, both non-brand sellers and brand sellers have encountered various problems when creating links, resulting in listing failures. So how can they be solved? This article will explain them one by one.

The UPC code does not match the product

In the seller communication group, a seller asked: Is there any new store that cannot create a link? Filling in N/A does not work.

▲ The picture comes from the seller communication group      

▲ The picture comes from the seller communication group      

Subsequently, a large number of sellers responded, saying that they had encountered the same problem and sent screenshots.

Screenshot: The UPC, EAN, ISBN, ASIN, or JAN code you used does not match the product you are trying to list.

▲ The picture comes from the seller communication group      

It is reported that most of the sellers without brands encountered such situations. Some sellers even released screenshots to show that Amazon customer service has confirmed that it is no longer possible to write N/A for the brand name, and now new stores without brands cannot upload links.

▲ The picture comes from the seller communication group      

So does Amazon really leave no way out for non-branded sellers? Actually not. The editor has compiled the following series of solutions proposed by sellers for your reference:

01

Confirm that your UPC code is correct

Seller A: The UPC number does not match your product. You need to tell the seller who sells the UPC which category your product belongs to. If you have registered your own brand on the platform, you should also tell the seller this.

▲ The picture comes from the seller communication group      

02

Try other brand names

Seller A: There is a problem with filling in the brand. Try Nbrand, Brands, and Generics. This problem is common with new products. It is not a UPC problem.

▲ The picture comes from the seller communication group      

In addition, some sellers sent out screenshots, in which the Amazon investment manager directly stated: For unbranded products, no longer fill in N/A, but fill in generic!

Many sellers have basically solved the problem after trying and can upload the link.

▲ The picture comes from the seller communication group      

By the way, Amazon's "no logo", "no brand" and "no branded" have been registered as brands in the United States, Europe and Japan, and have already caused some users' European sites to be blocked. A seller opened a case for consultation and learned that: although Amazon stated that no logo and other related names will not be approved for brand registration in principle, it is still recommended that products with no logo and other related names be modified first.

▲ The picture comes from the user @captainZORO

03

Ask the customer service of the UPC seller

Seller B: After consulting the customer service of the company that sells UPC, there was no error message when filling in N/P in the brand name column. So the seller can also go to the customer service of the company that purchased UPC for guidance.

▲ The picture comes from the seller communication group      

In summary, sellers say they should first confirm whether their UPC code is formal and correct, and then change the brand name or consult UPC customer service.

Error code 5665

In addition to the mismatch between the UPC code and the product, some sellers said that new stores without a brand always encounter the error code: 5665 when they want to list the product.

▲ The picture comes from the seller communication group      

In this regard, some sellers have given the following solutions, which sellers can refer to:

1. If there is no brand name and manufacturer applied for, fill in: Generics or Brands.

2. Label the brand name and UPC barcode on the product and outer packaging, send an email to apply to remove the 5665 error code, and apply for exemption from using your own brand.

3. Open a case and ask customer service, follow the customer service's requirements and provide information.

In addition to the above methods, the best solution to the various problems encountered by non-brand sellers when creating links is: register a trademark/obtain brand authorization → conduct brand filing → apply for brand exemption.

Error code 5461

In addition to non-branded sellers, many sellers with newly registered brands also encountered the problem of being unable to create links.

The seller stated that he had applied for brand and Gtin exemptions, but error code 5461 still appeared.

▲ The picture comes from the seller communication group      

▲ The picture comes from the seller communication group      

▲ The picture comes from the seller communication group      

In fact, error code 5461 appears because the brand registration has not been refreshed. Sellers only need to go to the brand registration page to open a case and refresh it.

Our previous article "Can't create product links whether you have a brand or not?! Sellers say it's too difficult..." contains detailed graphic steps and English email templates for solving error code 5461. Sellers in need can go and check it out.

Here I will only describe the general operation method:

In fact, many sellers have been troubled by filling in brand names when creating links. In response, the merchant manager provides the following solutions for non-brand and brand sellers. They are roughly the same as the above problems and solutions. The editor also summarizes them:

1. For unbranded products, no longer fill in N/A, fill in generic!

2. For products with branded packaging and logos, it is still the same as before. If you have a registered trademark, you need to go through Amazon brand filing/registration. If you don’t have a registered trademark, open a case with customer service after uploading errors, and then provide product packaging pictures to customer service for review and approval before you can use the brand.

Text ✎ Xiyue/

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