Since the beginning of this year, logistics issues have been a pain point that has troubled sellers for a long time. Either the logistics price has increased, or the timeliness and quality have declined, which has caused headaches for many sellers. In the context of the epidemic, changes in the international situation and changes in Amazon's policies have made it even more difficult for sellers to ship goods.

In addition, conflicts between freight forwarders and sellers have increased significantly this year, and complaints from sellers about freight forwarders are often spread within the circle, making this cooperative relationship even more tense.

01

The seller went to the freight forwarder to complain

Today, in the seller group, many sellers were discussing an incident in which a seller went to the freight forwarder to denounce him, and posted the following picture.

As can be seen from the picture, at the door of a certain company, several sellers were denouncing the freight forwarding company and hung several conspicuous banners.

The content on the banner is roughly ↓↓↓

"Unscrupulous freight forwarder, cheating people out of money, goods and freight!"

"xxxx, give me back my hard-earned money!"

“The shipment in March has not yet arrived at the US Amazon warehouse”

For a time, the spread of the picture made many sellers participate in the discussion of the matter, which triggered a lot of speculation and doubts about the matter. Some sellers also said that they had used this freight forwarder before and were also badly cheated.

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▲ The picture comes from the seller communication group

In fact, this kind of thing is not uncommon in the cross-border e-commerce circle, especially this year, under the dual background of the epidemic and riots, several freight forwarders are mixed, chaos is rampant, and sellers are often cheated.

However, it is difficult to tell the truth from the false on the Internet. Sellers and freight forwarders often have different opinions. We cannot draw conclusions based on just one picture. So who is the victim? What is the truth of the matter?

Although the editor has not contacted the parties involved, a seller in the seller communication group shared the follow-up of the incident and attached a screenshot of the statement issued by the freight forwarding company.

▲ The picture comes from the seller communication group

In the statement, the company explained the incident of the seller hanging a banner: the user shipped bras to the United States through our company's sea shipping channel. The customs at the port of destination determined that the goods infringed the trademark and required submission of relevant trademark certification documents. The relevant documents provided by the customer in the past were not reviewed and approved by the U.S. Customs, resulting in the goods being detained at customs. Our company has been actively assisting the shipper and the customs at the port of destination in handling this matter.

From this statement, we can see that this is not a simple matter of lost goods, but also involves trademark infringement, customs seizure of goods, etc. It is difficult for us to judge whether the seller who came to defend his rights is completely innocent.

However, no matter which party is responsible, it is a warning to other sellers and freight forwarders. Today's market environment is complex and people's hearts are no longer the same. When conducting transactions in the cross-border e-commerce circle, you must be more careful and guard against being deceived.

In view of the frequent occurrence of fraud, Cross-border Navigation has launched a guaranteed transaction service for powerful sellers and buyers who are worried about being deceived. https://www..com/danbao (copy the link to open in your browser)

For details, please refer to the previous article "Both of us are engaged in cross-border e-commerce, why do you fall into countless traps while he has never been cheated?"

As the peak season approaches, in addition to being afraid of being cheated by service providers, many sellers are also worried about shipping and warehousing issues. Recently, a major move by Amazon has dealt sellers another heavy blow.

0 2

Many sellers encounter FBA warehouse division

Recently, a seller asked for help in the forum: He was suddenly divided into 8 warehouses for unknown reasons. No matter whether he changed the address or the shipment quantity, the 8 warehouses remained the same. He didn’t want to pay so much for the combined warehouse fee. What should he do?

▲ The picture comes from Zhiwubuyan

Coincidentally, in the seller communication group, many sellers have reported that FBA’s warehouse division has been serious recently, with the same product being divided into seven or eight warehouses each time. Before this, standard-sized goods would not be divided into warehouses.

  ▲ The picture comes from the seller communication group

Although it is inevitable that large goods will be divided into warehouses, but recently most sellers have their goods divided into warehouses by Amazon even if they only send one standard product, which has caused many sellers to complain: Amazon is quite bald.

In this regard, the editor asked some sellers for verification and found that the warehouse division has affected a large number of sellers. One batch of goods is divided into eight or nine warehouses, which is the current situation of Amazon warehouses.

As for the reason for the serious warehouse division phenomenon, some sellers speculated that it might be related to the recent Prime Day, Black Friday and other major online promotions, plus the fact that many sellers are stocking up large quantities of goods at the end of the year.

Due to the impact of the epidemic this year, online shopping has been extremely popular, and Amazon's warehouses have been under high pressure, with problems such as warehouse overflow and slow shelf loading frequently occurring. At the end of the year, as sellers prepare more goods, Amazon may face warehouse overflow again. The implementation of warehouse division to reduce warehouse pressure may be the reason for Amazon's large-scale warehouse division this time.

So what impact does warehouse division have on sellers? In general, there are the following points:

In order to reduce costs and not affect future sales, many sellers racked their brains to avoid warehouse division, but after trying to delete the plan, create a new one, change the shipping address, change the shipping quantity and other operations, it still didn’t work. Some sellers said that in the face of Amazon’s warehouse division, they either pay high warehouse consolidation fees or follow Amazon’s requirements, and other operations are useless.

Faced with this situation, many sellers are helpless. Is it only possible to pay high warehouse fees? At present, the epidemic situation abroad is still not optimistic, and the high pressure state of Amazon warehouses has not been alleviated. It is too difficult to ship goods now.

What do you think about this? If any seller knows a good solution, please share it in the comment section.

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