Amazon officially responded to the ban on its massive sales account: zero tolerance for violations!

Amazon is committed to providing customers and sellers with a good shopping and selling experience, and will take action against non-compliant behaviors that affect customers and sellers to protect their legitimate rights and interests. We have established corresponding systems and processes to monitor suspicious behaviors, and have also set up a dedicated team to investigate and take quick action.

Amazon has always adhered to the principle of maintaining the integrity of the mall to ensure that the goods sold are authentic, the customer reviews are true, and the products can meet customer expectations. We will quickly take measures against violations of the mall rules, such as suspending or revoking sales permissions. Amazon has the responsibility to take such measures and also takes corresponding actions rigorously and carefully to maintain a high-quality business environment.

Amazon has also set up a corresponding appeal process, through which sellers can clarify whether they are in compliance and submit plans on how to avoid violations. Amazon's headquarters in Seattle and teams around the world provide sellers with 7x24-hour service in 15 languages ​​through email, phone, and online conversations.

● Amazon has invested more than $700 million globally to combat fraud, including the sale of counterfeit goods.

● Amazon has more than 10,000 employees worldwide involved in combating fraud, including the sale of counterfeit goods.

● Amazon has taken effective measures to block more than 6 million abnormal seller account registrations, preventing bad actors from publishing counterfeit goods.

● Amazon “captured” more than 2 million counterfeit items sent to its fulfillment centers and destroyed them , ensuring that counterfeits are not resold to consumers elsewhere in the retail supply chain.

● Amazon has blocked more than 10 billion suspicious and substandard products from being put on sale .

● Amazon Transparency, a serialization service that protects individual items, has protected more than 500 million items .

● The complaint rate for counterfeit goods on Amazon is less than one in ten thousand . Amazon will investigate and approve relevant complaints in a timely manner.

● Amazon has established a global anti-counterfeiting team, which is mainly responsible for investigating relevant information about counterfeiters and sharing clues with law enforcement agencies, conducting independent investigations on counterfeiters or joint investigations with brands, and filing civil lawsuits against counterfeiters.