Breaking news! Amazon AWS is down, backend crashes, sellers collectively have zero orders!

Breaking news! Amazon AWS is down, backend crashes, sellers collectively have zero orders!
▶ Video account attention cross-border navigation


It is the critical stage of the Christmas sales season, and American consumers are enthusiastic about shopping. During this peak demand period, ensuring the timely delivery of a large number of orders is the biggest challenge facing the current peak season. However, at this critical juncture, Amazon's servers suddenly failed on a large scale, causing multiple services to be paralyzed.
 
It is learned that Amazon's cloud computing service AWS suddenly crashed on Tuesday, causing some related websites and servers to be paralyzed.
 
An hour after the service was interrupted, Amazon issued an announcement saying that it had found the cause of the system failure and that it was actively recovering.

  ▲ The picture comes from the seller communication group

The most fatal of this failure is that it paralyzed Amazon's delivery business. Warehouse and delivery workers and drivers of Amazon Flex service reported that they could not access the Flex application or AtoZ application, resulting in the inability to scan packages or obtain delivery routes.

Because freight drivers lost communication with Amazon, many trucks that were supposed to be on the road delivering packages sat idle, leading to delivery chaos and package pileups.
 
It is reported that this sudden outage has prevented thousands of users in the United States from using multiple Amazon services such as Prime Video, which has had a significant impact on Amazon's retail business.
 
We learned that since early this morning, sellers have reported that the Amazon system has crashed and cannot operate normally.
 
▲ The picture comes from the seller communication group
 
Some sellers said that when they logged into the backend, the error message "password error" frequently appeared, and they clicked "forgot password" to appeal, but they still couldn't receive the verification code.
 
▲ The picture comes from the seller communication group

Some sellers also found data delays when logging into the backend , and the order page had not been updated for a long time. Many sellers did not place a single order overnight and thought their accounts were down.
 
▲ The picture comes from the seller communication group

In addition, many sellers reported that the advertising system crashed , and the exposure was only one-fifth of the usual level. Some sellers frequently reported errors when clicking on the system, and the data at 1 o'clock was almost the same as at 7 o'clock in the morning.
 
▲ The picture comes from the seller communication group

Not only that, due to the collapse of the warehouse and delivery system , some sellers received a reminder that "the list cannot be saved, please try again later" and were unable to ship the goods.

▲ The picture comes from the seller communication group
 
According to sellers’ feedback, the outage of Amazon’s cloud computing services has caused the following impacts:
 
1. Order data delay
2. Unable to log in to the backend
3. Advertising system crash
4. Delivery system down
 
The sudden failure of Amazon's server was a disaster for sellers. Many sellers were forced to suspend their advertising promotions and flash sales. As their exposure dropped sharply, the number of orders was also severely hit.
 
At the same time, due to the shutdown of the delivery system, a large number of packages cannot be delivered, and logistics will also experience large-scale delays.
 
At present, many sellers have received notifications from logistics providers:
 
1. Currently, due to Amazon system issues, all US Amazon warehouse cards cannot be delivered, and the recovery time is to be determined.
2. Currently express delivery is not affected.
3. It is recommended that customers choose UPS delivery as much as possible in the near future.
 
▲ The picture comes from the seller communication group

It is learned that so far, more than 20,000 users have reported related failures. Although Amazon said it is doing its best to repair the problem, the third-party seller services on its platform have not been fully restored, and the losses suffered by sellers for no reason have not been compensated.


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