What is Gearbest? Gearbest Review

Gearbest is an online shopping platform specializing in electronic products, small appliances, fashion + men's clothing, and it launches various new and novel gadgets every day to meet the needs of customers.

About Gearbest

Gearbest is affiliated to Shenzhen Global E-Commerce Co., Ltd. It is a cross-border B2C comprehensive e-commerce platform with 50.98 million registered users and 234 million monthly visits.

Gearbest works closely with more than 5,000 well-known Chinese brands and top suppliers, including more than 1,000 top brands such as Xiaomi, Lenovo, Huawei, etc. Gearbest has more than 1 million SKUs online, with more than 1,000 new arrivals every day, providing users with rich shopping choices.

Gearbest is currently the largest self-operated e-commerce comprehensive channel for China's cross-border exports. It ranks among the top 30 e-commerce websites in the world in terms of traffic, and ranks among the top five e-commerce websites in many developed countries overseas.

Platform Advantages

1. High quality selection

2. Favorable price

3. Many brands

4. Convenient express delivery

5. Global warehouse

6. Payment security

7. Worry-free purchase

Development History

In March 2014, Gearbest was established and set sail with the support of its parent company Global Easybuy's powerful overseas warehouses and supplier resources.

In August 2015, we optimized our international logistics system. In October, our monthly GMV exceeded 10 million US dollars.

In January 2016, the mobile APP was launched, and mobile operations began. In February, the self-built logistics line in Europe was opened. In March, the Spanish local warehouse was officially launched. In May, the first national station, the Russian station, was launched, and we entered the minority language market in an all-round way.

In October 2017, we officially launched non-3C technology categories, taking an important step towards becoming a comprehensive website with all categories. In November, GMV exceeded 100 million US dollars.

In May 2018, Gearbest was one of the first e-commerce cooperation platforms in the world to appear at the Facebook F8 Global Developer Conference. In February, Google released the top 50 Chinese brands going global, and Gearbest ranked 22nd. In August, it launched national sites in Greece, Hungary and other countries, and made efforts to enter emerging markets such as Latin America, North Africa and Eastern Europe.

In March 2019, the third-party seller platform was opened.

Business Strategy

In terms of business strategy, Gearbest mainly focuses on emerging markets with small languages, thereby avoiding the advantageous market areas of other e-commerce giants and gaining location advantages in emerging markets. Market regional differences have become one of the keys to the differentiated development of comprehensive e-commerce platforms with rich categories such as Gearbest.

Number of users

In 2017, Gearbest had 31.95 million registered users and 45.33 million monthly active users.

Revenue

The 2018 financial report shows that Gearbest achieved total operating revenue of 21.626 billion yuan last year, up 54.28% from the same period last year.

honor

On February 6, 2018, the Think with Google annual summit was held in Beijing, where Google and WPP Group announced the ranking of the "BrandZ™ Top 50 Chinese Global Brands in 2018". Global Easybuy has two cross-border e-commerce brands, gearbest and Zaful, both on the list.

Frequently asked questions

What shipping method does Gearbest use?

We offer three shipping methods, Flat Rate Shipping, Standard Shipping, and Expedited Shipping. For a detailed description of each shipping method, destination, and approximate delivery time, please visit: https://www.

//www.Gearbest.com/about/shipping-methods.html

Which countries does Gearbest ship to?

We can deliver orders to most countries in the world. Goods are dispatched from our warehouse by courier and delivered directly to your door (home or business address). Please check the shipping country for more details.

Can couriers deliver to remote areas?

Yes, we can provide you with our products no matter where you are.

In some cases, FedEx or DHL may charge a nominal "remote area fee." This is rare, but it can happen when your delivery address is too far from a major logistics center.

If your address is in a remote area so that you can choose a courier service, we will contact you to discuss the issue. You will need to pay an additional $30 to cover the remote shipping costs from FedEx or DHL. However, if you do not want to pay any additional costs, we recommend that you use EMS (standard shipping) or flat rate shipping to ship your order. We will refund the difference in shipping costs.

Can Gearbest ship to PO Boxes and APO addresses?

It is strongly recommended that you provide a physical address to facilitate order delivery.

If you do need your parcel delivered to a PO Box, you will need to select Flat Rate Delivery as your delivery method and only order items weighing 2kg or less. For heavier items, you will need to select an alternate address.

Sorry, neither DHL nor FedEx can deliver to APO or PO Box addresses.

What if your item is delivered with some parts missing?

Please contact us first and provide your order number and product code; we will help you clarify the missing part.

For major, expensive and integral product parts, we may need to follow up as a "Lost/Stolen Delivery".

If the part is small or an accessory, we can most likely help you by simply resending it.

What if you receive a multi-item delivery order that is missing some items?

1. Unpack all products as sometimes our packers will save space by placing smaller items inside the boxes of larger items.

2. Check the status and comments of your order on Gearbest and see if you have received an email from Gearbest about the order. It is possible that we may split your order into multiple deliveries to speed up the process.

3. Next, you should contact us to explain the problem. Provide your order number and clearly describe the missing item. We can cross-check our warehouse records to show that the correct product was indeed packed and shipped...which means the item was lost in transit and has been lost/stolen. (This is rare, but it can happen.)

4. If it is definitely a lost/stolen item, you need to contact the courier that delivered the item and make an official complaint. You must do this as soon as possible after delivery. The tracking number is available from the package and from your Gearbest order history. You or the recipient must contact the courier directly and follow the steps in their incident reporting system. They will provide you with confirmation of your complaint and the incident can then be confirmed on our side when we speak to the courier.

5. In order to combat fraud, we are unable to independently verify lost/stolen item complaints. This means that we have to wait for the courier to decide whether they accept the claim offering compensation. If they accept the claim, they will offer compensation to you, or more commonly, to Gearbest, depending on the circumstances. In this case, we will notify you and either pass on the refund directly to you, or re-ship the item to you - it's your choice.

6. Sometimes, the courier's confirmation process may take a while, and if you need the product urgently, you may consider placing a new order on Gearbest in the meantime.

Does the platform support cash on delivery?

Sorry, we can only accept prepayment. You can pay for your order using one of our secure payment methods. For a detailed description of our payment methods, please visit: https://www.Gearbest.com/about/payment-methods.html

What payment methods are accepted?

Gearbest primarily uses PayPal to process secure online payments. Through PayPal, we accept MasterCard, VISA, American Express, Cashu, WebMoney, Boleto, Discover and Bank Transfer (Debit Card).

I have a problem with my product! What can I do?

Step 1: Please try to troubleshoot the product by checking the manual provided in the package. Often we can fix the problem for you without you having to send anything back. In many cases, the product seems to have a problem, but it can be fixed by restarting, installing it correctly, or fixing an accessory.

Step 2: If you are still having difficulty with the item, especially with complex products such as a car DVD player, GPS or TV box, we recommend that you install the product or have it checked by a qualified technician to confirm that the product is faulty and not incorrectly installed.

Step 3: Once you have confirmed that the product is faulty after steps 1 and 2, you should contact us. Provide your order number and product code and all the steps you have taken to try to resolve the issue. We will review your case to warrant a return.

So if the product doesn't work properly, we will help you send it back to our return address.

What if the product is damaged?

If any product is faulty, it is protected by the Gearbest warranty.

Assuming the product is still under warranty and has no physical damage, you can return it to Gearbest and we will repair it.

All return cases are processed according to our RMA policy: please consult Customer Support and do not return any product without an RMA case number assigned by us.

According to the wholesale terms and conditions, customers must pay for shipping costs to return authorized RMA products to Gearbest. If you send back a repaired or replaced item, Gearbest will refund the return shipping costs to you.

Leakage

In March 2019, Gearbest leaked personal information and shopping orders of millions of users. Security researcher Noam Rotem discovered that an Elasticsearch server leaked millions of records every week, including customer information, order content, and payment records. The server was not password-protected, allowing anyone to search the data.