necessity

Amazon stipulates that starting from November 1, 2017, all sellers must enable two-step verification to access their seller platform accounts.

Equipment Description

There are two ways to obtain verification codes: [Phone Number] and [Authenticator App]. Sellers can choose when activating two-step verification.

[Phone number]: You can choose to use a mobile phone number or a landline number to set up two-step verification.

【Authenticator App】: An authenticator app is an app installed on your smart device (such as a mobile phone or tablet) that generates a random verification code to help you complete two-step verification. The authenticator app does not need to access your account password or the Internet.

Verify combination

Verification steps

1. Click [ Settings ] > [ Login Settings ] in the upper right corner

2. Go to the Login Settings page, find [Advanced Security Settings] and click [Edit]

3. Go to the Edit page of [Advanced Security Settings] and click [Get Started]

4. Enter the verification page, enter your mobile phone number (can receive text messages), click [Send code], and your phone will receive a verification code. Enter the verification code below and click [Verify code and continue].

5. Bind a second backup phone number (not limited to mobile phone numbers, landline numbers are also acceptable), because this phone can not only choose to receive text message verification codes, but also voice calls to receive verification codes. As in step 4, enter the verification code below and click [Verify code and continue] to complete the two-step verification operation.

After completing the verification, if the device (computer, IP, etc.) currently being operated is commonly used, you can check [Don't require codes on this device], and you can skip the input verification step when logging in to your account with this device in the future.

Contact Customer Service

If you are unable to log into your account, you can call us at 1-800-388-5512 or, if outside the US or Canada, 1-206-922-0880 (International, charges may apply).

References

• 1. Amazon cannot log in to the account. Contact customer service phone number: Official website [reference date 2019-11-14T16:00:00.000Z]