What is Yaodou.com? Yaodou.com Review

Yaodouwang.com is a third-party pharmaceutical Internet retail service trading platform developed and operated by Beijing Xinghanbona Pharmaceutical Technology Co., Ltd. Headquartered in Beijing, its main services include pharmaceutical retail and pharmaceutical information.

Website Qualification

Yaodou.com Internet Drug Information Service Qualification Certificate

Internet Drug Trading Qualification Certificate: National A20160008 [6]

Internet Medical Device Registration Certificate: (Beijing) Internet Medical Device Platform Registration No. (2018) 00010

Logistics and distribution

Logistics company selection

Express delivery refers to the express delivery company's rapid delivery of customer goods through transportation such as railways, roads and air transport. Its characteristics are point-to-point, fast and convenient. If you choose express delivery, the merchant will contact the corresponding express delivery company to deliver the goods to you, such as YTO, STO, SF Express, etc. Ordinary mail is a general term for the postal service of sending letters and parcels. Ordinary mail is also called ordinary mail. For ordinary parcels, it takes a long time.

Surface mail is the slowest but most affordable, taking 7 to 30 days nationwide. However, surface mail has no logistics tracking records. And the cost will vary greatly depending on the weight and delivery distance.

The delivery logistics is determined by the merchant with whom you actually placed the order. You can contact the merchant to inquire about the actual logistics company before placing the order. If you want to specify the logistics company for delivery, or your delivery address must be delivered by a designated courier company, it is recommended that you contact the merchant in time to negotiate to avoid affecting your normal delivery.

Logistics arrival time

Generally speaking, if the delivery method is express delivery, and the transaction is within the city, if it is shipped on the same day, it can be received the next day, and it will take about 2-3 days outside the province; the surface mail time is generally 7-15 days. Everyone's situation is different, and the arrival time will vary. In some remote or rural areas, the time will be extended accordingly. It is recommended that you confirm with the merchant in the transaction before payment.

Note: Liquid products and products stored under special conditions (low temperature, frozen, etc.) may encounter problems during delivery. We also recommend that you confirm with the merchant before purchasing.

Common courier contact information

In order to facilitate you to contact the courier company, please make inquiries by yourself according to your own situation. The contact information of commonly used courier companies in China is listed below for reference:

SF Express’s mainland hotline: 4008111111.

YTO Express national customer service hotline: 021-69777888/999.

STO Express national service hotline: 0571-82122222.

ZTO Express inquiry and complaint hotline: 021-39777777.

Yunda Express customer service hotline: 021-39207888.

Tiantian Express inquiry hotline: 021-67662333.

Huitong Express national customer service hotline: 021-62963636.

ZTO Express customer service hotline: 400-6789-000.

EMS customer service phone number: 11185 (add the area code before dialing).

Shipping fee description

The goods you ordered are shipped by each merchant, and the delivery method and shipping fee are determined by each merchant.

Due to the special nature of medicines, we recommend that you contact the merchant to confirm the shipping cost before paying for the order to avoid delaying your delivery time.

Liquid products, products stored under special conditions (low temperature, frozen, etc.), and products with special packaging may have different fees. We also recommend that you contact the merchant to confirm before purchasing. If your order has been paid, the seller may contact you to pay the shipping fee. You just need to continue to pay the shipping fee in "Order Management".

Acceptance Criteria

The products sold on Yaodou.com are all supplied by regular contracted pharmacies, and the quality is guaranteed. The product delivery service is undertaken by the physical pharmacies, contracted express companies and postal express companies.

When you receive the medicine, please be sure to unpack and inspect it before signing to confirm whether the product information is consistent, the product quantity, whether the outer packaging is damaged, and whether the postal package is damaged. If any of the requirements are not met, you have the right to refuse to sign.

Return and exchange guarantee

Because medicines are special commodities, in accordance with the relevant provisions of the "Good Business Practice of Pharmaceuticals" of the People's Republic of China and its implementation rules (GSP), the "Interim Provisions on the Approval of Internet Drug Trading Services", and other laws and regulations: once sold, no returns or exchanges are allowed unless there are quality issues.

Circumstances that meet the conditions for return and exchange

1. Goods whose outer packaging is soiled or damaged due to logistics distribution.

2. After inspection by the quality management department, it was confirmed that the product itself had quality problems.

3. Products announced by national authoritative management departments (such as suspension of sales, recall, etc.).

4. Delivery errors caused by the seller's mistakes, such as the product name, specifications, quantity, production date and other information not matching the ordered product.

Note: In order to verify whether the situation is true, the courier may need to provide proof or ask you to provide photos of the actual item, so that the seller can make a quick judgment and handle it in a timely manner.

Return and Exchange Process

1. Contact the pharmacy customer service or confirm on your own that you meet the return and exchange policy.

2. Submit the return or exchange application and relevant certificates online.

3. Send the product back after the return or exchange application is approved.

4. Confirm that the pharmacy will resend the product or refund your money.

Fee Description

The merchant shall bear the relevant shipping costs incurred in returns and exchanges due to product quality issues; if the return or exchange is caused by the buyer's own problems, the buyer shall be responsible for the round-trip shipping costs (in addition, the buyer shall also bear 20% of the order amount of the product as product loss fee).

Refund Instructions

Currently, Yaodou.com supports Alipay and WeChat Pay, and the refund amount will be returned to the corresponding bank card and credit card.

How to check refunds for an order

1. Orders paid with Alipay

After the user receives the refund notification, he or she can log in to the Alipay account used to pay for the order at that time to check the refund.

2. Orders paid using WeChat Pay

After the user receives the refund notification, he or she can log in to the WeChat account that paid the order at that time to check the refund.