What is Refunds Manager? Refunds Manager Review

introduce

Refunds Manager is very easy to use. Refunds Manager will automatically help sellers detect Amazon FBA errors and submit claims without seller intervention.

cycle

For product loss claims, the processing time of Refunds Manager is 30 days, and other claims require a minimum waiting time of 45 days.

step

1. Link your account by using the MWS credentials in your Amazon account

2. Refunds Manager identifies lost or damaged items, finds unpaid orders or orders that overpaid customers, recently received returns, and appeals filed with Amazon (one of many issues)

3. Refunds Manager confirms the above situation, handles it on your behalf, tracks the appeal process, and ensures that Amazon returns the compensation to your account

Processing cycle

For product loss claims, Refunds Manager takes 30 days to process, and other claims take at least 45 days. In addition, Refunds Manager only focuses on claims that Amazon and sellers have not discovered. For successful claims, Refunds Manager will charge a 25% commission.

Tracing cycle

Under Amazon’s latest policy, Refunds Manager can search back 18 months for lost inventory and other discrepancies in Amazon FBA.

cost

If the case is successfully recovered, a 25% commission will be charged.

Refunds Manager handles issues

Returns: The Refunds Manager coordinates each transaction on a per-item basis. The Refunds Manager ensures that order quantities received and return reimbursements match.

Excess: Refunds Manager ensures that customers receive a refund for exactly the same amount they were originally charged.

Damage: Refunds Manager looks for items that have been damaged by the inbound shipper.

Replacements: Refunds Manager tracks when items are replaced, ensuring originals are returned.

Return Policy: Refunds Manager tracks all orders to ensure that returns are made before the 30-day deadline. Refunds Manager ensures that Amazon has refunded your 20% restocking fee (as per Amazon's policy) or a full refund.

Missing Inventory: Refunds Manager finds missing inventory (inventory was deducted but never returned after 45 days).

Overcharges: Refunds Manager ensures you are not overcharged based on weight, size, or Amazon commissions.

Damaged Inventory: Even Amazon makes mistakes. Refunds Manager tracks lost or damaged items at Amazon warehouses to ensure you’re properly reimbursed for lost inventory.

Note: Refunds Manager only focuses on claims that Amazon and sellers are not aware of. For successful claims, Refunds Manager will charge a 25% commission.

References

• 1. Introduction and usage of Amazon's Refunds Manager: Sohu [reference date 2019-08-16T16:00:00.000Z]