What is Amazon Japanese Customer Service? Review of Amazon Japanese Customer Service

introduce

After joining CSBA, Amazon customer service will become the only interface with buyers. Sellers do not need to process any "buyer messages" except for "Amazon Mall Transaction Claim" AZ complaint to avoid duplicate processing.

Service Content

1. Amazon Japan handles customer service in Japanese on behalf of sellers.

2. Provide fast and high-quality customer service 24 hours a day, 7 days a week.

3. Greatly reduce the burden and cost of customer service for sellers.

4. Sellers using CSBA will no longer receive AZ transaction claims, and CSBA customer service will assist you in handling customer claims.

Response time

Amazon’s response time requirement is 6 hours.

Eligibility and Major Requirements

Agree to the terms of Amazon Japanese Customer Service Program

Sellers with a Professional selling plan account in good standing

Provide the required store information on the application page (common courier, common courier package tracking link, valid contact person, etc.)

Provide a valid tracking number on the application page (When buyers ask questions about shipping, Amazon customer service will use the tracking number provided by the seller to investigate the shipping status and answer buyers' questions.)

How to Participate

After July 31, 2018, sellers who register accounts with Rakuten will automatically register for CSBA when registering their Rakuten accounts. No separate registration is required (you can use the following method to withdraw by yourself).

Survey Feedback

1. The average buyer message feedback time is 6 times faster.

2. The average transaction claim rate (A-to-Z Claim) of CSBA sellers has decreased by 42% compared with before the launch.

3. The average negative feedback rate of CSBA sellers has decreased by 37% compared to before the launch.

4. The average order defect rate of CSBA sellers has decreased by 38% compared to before the launch.

5. 98% of CSBA sellers are very satisfied with CSBA’s Japanese services and customer feedback.