Sellers made illegal profits of over $100 million. Do Amazon’s “internal channels” really exist?

Sellers made illegal profits of over $100 million. Do Amazon’s “internal channels” really exist?


I believe that many Amazon sellers have heard of terms like "Amazon internal channels". They come from the service providers. Internal account opening, internal link recovery, and internal breaking of shipping restrictions , all these operations seem to declare that the service providers are "omnipotent".


It is these so-called "internal channels" that have caused many sellers to be cheated.

 

Some people are eager to use the "internal channels", while others ignore them. However, a recent news report has confirmed the authenticity of this statement. Do the means of forced opening inside actually exist? Please follow the editor below to learn about a shocking news about Amazon.

 



U.S. Justice Department charges six people with bribing Amazon employees



According to foreign media reports, the U.S. Department of Justice charged six people on Friday local time with participating in a scheme to bribe Amazon employees and contractors to gain "unfair advantages" in the company's online marketplace.

 

Federal prosecutors allege that since 2017, the men used bribery and fraud to benefit third-party merchants selling goods on Amazon's marketplace.

              

The indictment describes a complex but coordinated effort by these individuals to allegedly bribe Amazon employees for valuable data about third-party seller competitors and privileged access to information about Amazon’s internal algorithms. They also bribed Amazon employees for benefits that violated Amazon’s own rules, such as selling restricted products.

 

The individuals allegedly served as consultants to third-party sellers who sold a range of goods, including household goods, consumer electronics and dietary supplements. Some of the individuals not only served as consultants, but also sold products on Amazon as third-party sellers.

 

The U.S. Department of Justice said these individuals obtained unfair competitive advantages for third-party sellers with a total value of more than $100 million. The six individuals were charged with using communications tools to commit commercial bribery, conspiracy to access a protected computer without authorization, and conspiracy to commit wire fraud.

 

Regarding the employee bribery case, Amazon said: "There is no place for fraud on Amazon." The company added that it has systems to detect suspicious behavior by sellers or employees, as well as teams to investigate and stop prohibited activities.

 



What are the “internal channel” operations?



Regarding this internal scandal of Amazon, it seems that there were signs of it.


Previously, a service provider revealed that because sellers sent medical examination lists and screenshots of the cause of death to Amazon as attachments when filing complaints, it may have triggered Amazon's internal self-examination and anti-corruption efforts. The news now reveals that Amazon may be conducting a self-examination in recent days.

 

So what exactly are the so-called internal channels? How do Amazon employees help third-party sellers gain market advantages? Based on foreign media reports and the above cases, we can summarize the following points of Amazon employees' internal violations.

 

1
Help sellers restore suspended accounts and product listings

The “bribed” employees and contractors helped restore suspended third-party seller accounts and product listings on the Amazon marketplace, including dietary supplements suspended due to consumer safety complaints, home electronics determined to be flammable, and consumer products flagged for intellectual property violations.

2
Approve the seller's appeal

According to the complaint, Amazon employees manually reinstated suspended accounts and product listings and approved “baseless and fraudulent” appeals submitted by merchants, which in some cases were drafted by the employees themselves.

3
Suspending seller accounts and attacking competitors

These employees also "assisted in attacking" the competitors of third-party sellers by suspending their accounts and sharing information about their revenue, customer suppliers, and advertising campaigns. So sometimes sellers are blocked for no reason, it may also be malicious behavior achieved by competitors through "internal channels."

4
Provide Amazon's internal algorithm

They also provided information about Amazon’s internal algorithms that enabled consultants to “flood competitors’ product listings with fictitious negative product reviews,” according to the Justice Department.

5
Increase seller storage limits

The Justice Department said Amazon employees increased storage limits for third-party sellers in Amazon warehouses, enabled them to offer products in restricted categories, and provided sellers with "inside content" about the most successful advertising campaigns and profitable products.


Perhaps this operation corresponds to what the service provider calls "breaking shipping restrictions," but it is not known whether their internal channels originate from Amazon employees.

6
Providing internal data and confidential information to sellers

Previously, Amazon employees shared customer email addresses and phone numbers with third parties, provided sellers with internal data and other confidential information, and provided services to delete negative reviews.


After reading the above content, do the sellers feel familiar with it? Have the above operation methods also appeared in the sellers’ circle of friends?

 

The editor randomly browsed the Moments of several service providers and found that there are many types of services labeled as "internal channels", including internal KYC, internal channel mask whitelist, internal channel refurbishment listing...

                                  

Although there are many "internal channels" mentioned by service providers, their authenticity cannot be verified. Even if there are "internal channels", it is illegal or against regulations to achieve illegal business purposes by bribing Amazon staff.

 

It is understood that the use of communication facilities for commercial bribery and access to protected computers can be punished by up to five years in prison, while the maximum sentence for wire fraud is 20 years in prison . So when sellers encounter the so-called "internal channels", they must remain calm, identify them, and never wade into muddy waters!

 

In fact, this employee bribery scandal is not the first time that it has appeared within Amazon. As early as 2018, news broke that Amazon employees provided internal data and other confidential information to merchants with the assistance of middlemen; in January this year, Amazon admitted that its employees improperly accessed customer data.

 

Finally, the editor reminds sellers again to operate legally and in compliance with regulations, and not to touch the platform and legal minefields. After this news broke, I believe Amazon will increase its anti-corruption efforts, and relevant personnel will be punished. Sellers should take this as a warning, improve their ability to identify fake and bad services, and avoid pitfalls!


Text✎ Yi Xin/

Note: Part of the content of the article comes from the Internet

Statement: When reprinting this article, the title and original text must not be modified, and the source and original link must be retained.


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