The policies, requirements and common problems of the Shopee platform are summarized. New sellers should pay more attention. Link to enter: https://shopee.cn/Region : Southeast AsiaShopee Platform Advantages1. As the leading e-commerce platform in Southeast Asia and Taiwan, it is oriented towards the blue ocean market in Southeast Asia and has a rapid development of cross-border business; 2. Focus on the mobile market and follow the trend of mobile e-commerce in Southeast Asia; 3. Comprehensive cross-border e-commerce solutions, enjoying preferential policy support from the platform; 4. The parent company SEA is the largest Internet company in Southeast Asia, with strong financial, technical and talent support. Shopee Entry PolicyFor Chinese cross-border sellers, there is no platform usage fee, annual fee, or deposit. There is no commission for the Indonesian site, and the commission for Singapore, Thailand, Taiwan, and Malaysia is only 3% (new sellers are exempt from commission for the first 3 months). Shopee's main product categoriesShopee is a mobile e-commerce platform favored by female users. Clothing accessories, beauty products, maternity and baby products, home decoration, and popular shoes and bags are still the main categories. With the increase in male users and different consumer demands, we are expanding to 3C digital products, men's clothing, outdoor products and other categories. Preparation for Settlement1. What information do you need to prepare for a Shopee account? To open a store, you need to prepare a registered email address, registered mobile phone number, store name, avatar and store pictures, as well as a batch list of the first 200 products. 2. Size requirements for store pictures • 1 avatar image (will be cut into a circle) • Store name cover picture x 1 (Specification 1600*800) • Store name (You can use the local language, such as Traditional Chinese for TW sites; if you use English, it is best to be consistent with the user name) • Store introduction pictures x 5 (size 1600*800) Information required for application1. Basic Information Requirements Business license • Screenshots of the store's order flow or cash flow in the past three months (only the overall data is needed, no need to provide detailed data for each day) • Screenshot of product quantity in ERP or system backend Please note: Name all the above materials together with your application form as company name + application materials and send them in a package. The electronic version of the qualification materials can be a scanned copy or a photo. Please ensure that all information is complete, clear, true and valid, and the document must be within the validity period. Review cycle: After all application materials are submitted, it usually takes 1-3 weeks for review. The progress may be affected by the number of sellers applying. 2. The first stop is Taiwan 1. Conditions that must be met simultaneously to register a Taiwan site 1) Business qualifications of a Hong Kong or mainland limited company or individual business owner (satisfying: a. Business qualifications can be queried on the Enterprise Credit Network; b. No business abnormalities; c. Within the validity period) 2) Have more than three months of experience in operating domestic trade platforms (Taobao, JD.com, Pinduoduo, 1688, etc.) 3) The number of product SKUs is > 50 and meets the requirements of local export and local import. 2. Materials required for submission 1) The original ID card of the legal person (one front and one back) is placed on the photo in the upper right corner of the original business license 2) Links to relevant domestic trade platforms (Taobao, Pinduoduo, JD.com, 1688, etc.) that have been opened for more than 3 months 3) Screenshots of domestic trade orders in the past three months 4) Materials related to verifying the authenticity of the store (you do not need to submit them actively, the auditor will contact you and inform you of the materials) 5) Company office address, for example: Floor ***, No. ***, Guiping Road, Xuhui District, Shanghai, China 3. The first stop is Malaysia 1. Conditions that need to be met simultaneously to register a Malaysian site 1) Hong Kong or mainland limited company enterprise qualifications (satisfying: a. enterprise qualifications can be queried on the enterprise credit network; b. no abnormal operation; c. within the validity period) 2) Have more than three months of experience in operating foreign trade platforms (eBay, wish, Amazon, AliExpress and other cross-border platforms) 3) The number of product SKUs is > 50 and meets the requirements of local export and local import. (II) Materials required for registering the Malaysia site 1) Business license of a Hong Kong or mainland limited company (individual businesses are not accepted at this time) 2) Links to relevant domestic trade platforms (eBay, wish, Amazon, AliExpress, etc.) for stores that have been open for more than 3 months 3) Screenshots of foreign trade orders in the past three months 4) Company office address, for example: Floor ***, No. ***, Guiping Road, Xuhui District, Shanghai, China How to join Shopee1. Official website delivery http://Shopee.cn/ 2. If you already have application materials, please send them directly to the official email address [email protected] 3. Participate in Shopee investment promotion meetings and directly communicate with investment promotion managers on site Settlement process1. Official website submission - fill in company information on the official website - connect with Shopee reviewers - send application materials - pass review - activate account. 2. The investment manager submits the application - the Shopee reviewer connects - the application materials are sent - the review is passed - the account is opened. Shopee Market Front Page Links1. Front-end link Malaysia: https://my.xiapibuy.com/ Singapore: https://sg.xiapibuy.com/ Taiwan: https://xiapi.xiapibuy.com/ Vietnam: https://vn.xiapibuy.com/ Thailand: https://th.xiapibuy.com/ Indonesia: https://id.xiapibuy.com/ Philippines: https://ph.xiapibuy.com/ 2.Shopee market backend links Malaysia: https://seller.my.shopee.cn/account/signin Singapore: https://seller.sg.shopee.cn/account/signin Taiwan: https://seller.xiapi.shopee.cn/account/signin Vietnam: https://seller.vn.shopee.cn/account/signin Thailand: https://seller.th.shopee.cn/account/signin Indonesia: https://seller.id.shopee.cn/account/signin Philippines: https://seller.ph.shopee.cn/account/signin FAQ1. What should I do after submitting the application on the official website?1) You need to pay attention to the email address you submitted. You will receive an email within 3 working days (be sure to check the spam folder) 2) Keep your phone open. Please answer the phone number starting with 021. The reviewer will contact you according to the situation. 2. Why didn’t I receive a response to my application? The possible reasons are usually: 1) Your phone number or email address is incorrect and cannot be contacted. Please contact the official website customer service or the corresponding investment manager 2) If you reject the call or do not answer it in time, we will send a contact email notification. Please check the email address you used when applying (including the spam folder) 3) Your mailbox is abnormal and cannot receive emails, or the emails are blocked by the system. It is recommended that you contact customer service or the corresponding investment manager 4) It is found that your application has been submitted before or your application is the same as that of a seller who has already opened a store. 3. What is repeated application?The seller's account is associated with other accounts and is judged by the system as "duplicate entry", which is a prohibited behavior on the platform. 4. What should I pay attention to after submitting the review materials?After the entry materials are submitted, if the materials are complete and true, the review will usually be completed within 3 working days. If the seller needs to supplement the materials, it will be delayed accordingly. The day after the review is completed, you will receive a store opening invitation email with the subject of "welcome onboard". After receiving this store opening email, please complete the store registration within 24 hours and complete the task of publishing 50 new products within 5 days. 5. If I do not receive a response to opening a store and need to change my mobile phone number or email address, what should I do? There are two situations: 1) If you have not received the mobile phone verification code and need to change your mobile phone number, if the change is two digits or less, you can directly contact the relevant reviewer to register the modification and resend the store opening email. If the change is more than two digits, you need to provide a video of the legal person holding the ID card. After verification, the reviewer will help register and resend the store opening email. 2) If you do not receive the email and need to change your email address, please send an email from your original email address to the reviewer's email address with the following content: Email title: xxxx Co., Ltd. did not receive the store opening email and changed the email address Email content: I am xxxx Co., Ltd. My previous email address was xxxx, and my current email address is xxxx. I am applying for a reissue. And send the screenshot of the successful sending to the reviewer 6. Why can’t I log in after registering the store? If a newly registered seller is unable to log in, you can check the following: 1) Ensure that the network environment is normal 2) Check if the login name is correct. The Malay login name format is ***.my. The login name format for Taiwan is ***.tw or **** If the registration network is unstable and the redirection fails, you can try to click https://shopee.cn/ and then click "Log in to the store" and try to log in with your registered store name and password. 7. When should I contact the operations manager?First of all, after opening your store, you need to add 50 new products within 5 days. Shopee will connect with the operations manager in about two weeks based on the order of completion time. The connection time is every Monday and Wednesday. Usually within two working days after the connection, you will receive a connection email from the operations manager. Please check your mailbox carefully at that time. 8. How to know the audit results? Please contact the corresponding reviewer to inquire about the results. 9. What are the working hours of auditors?9:30-18:30, Monday to Friday, except statutory holidays References
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