What is FeedbackExpress? FeedbackExpress Review

FeedbackExpress is a cloud-based software solution that helps Amazon sellers manage feedback communications with buyers.

Function

1. Trigger messages when an order is placed, a package is sorted or delivered, or up to 10 weeks after the event. Messages will be sent at a specific time of day or at the same time as an order is placed;

2. You can filter messages by order delivery type, product status, SKU/ASIN and delivery location;

FeedbackExpress handles negative feedback and asks buyers to review products after they leave positive seller feedback.

4. Translation function. In addition to Amazon US and UK markets, FeedbackExpress now fully supports Amazon Germany, France, Italy, Spain and Canada, and provides professional translation templates so that sellers can request buyers to give sellers feedback and product reviews in the buyer's native language.

How to use

In FeedbackExpress Dashboard, sellers can clearly see all the important information they need:

Click "Feedback" in the action bar to view the status of comments received during a specific period of time:

When there is a negative review, the seller can click and handle the negative review, or apply for Amazon to delete the negative review:

For other detailed usage methods, please refer to the official website guidance video.

Supported Sites

Amazon UK, US, Germany, France, Spain, Italy, Canada

cost

Sellers can try it for free for 30 days, and then it costs $20-99 per month, with the number of emails ranging from 1,000 to 25,000.

Referral Program

FeedbackExpress referral program is currently only open to existing FeedbackExpress customers. You can get different commissions by recommending different number of users to use the tool:

Recommend 1-10 = 10%

11-24 recommendations = 15%

25-49 recommendations = 20%

More than 50 recommendations = 25%

Seller Reviews

Louisadean, a US seller, said: "The customer service is great, and I always get a quick response whenever I have a question. My sales have increased by about 15% since using FeedbackExpress. And the tool is easy to use, and you can see results within a few months. I have recommended this tool to some of my friends who sell products on Amazon because it saves time and allows sellers to focus on purchasing new products."

Wacko247, a UK seller, said: “It has been well worth using this tool over the past 11 months. However, Amazon has now given buyers the ability to opt-out of being on the Email Opt Out list. This means that those buyers who opt-out will not receive emails from FeedbackExpress. Currently 1/3 of emails are not reaching my customers and I fear this will only increase as more people learn about the opt-out feature, making it less worthwhile to use this tool.”

On the other hand, Dutch seller Hanjo Horze said: "FeedbackExpress is a great software that can help sellers improve the quality and quantity of reviews. Since we started using FeedbackExpress, we have seen a large number of reviews. Sellers can choose their own email templates and adjust them as needed. Email templates are available in all languages. If sellers have any questions about something, they can always contact FeebackExpress customer service, which is great!"