Amazon doesn't respond to your appeal? Check out this template~

Template of reminder letter when Amazon does not respond to the appeal:

Dear Amazon Team, Greetings from 店铺名! This is a seller on amazon.com writing to your team. My seller account has been deactivated because of copyright and patent infringement. We created one appeal letter after we completed a series of comprehensive inspection on the account. We take this infringement seriously and it is certainly that we would like to cooperate with your team fully. The last appeal letter was sent to your team on 日期. We resent it to your team on 日期by the 最后份邮件的前往方式since we received no reply and we were considering that we failed to submit the appeal letter. However, 一天数days has passed while we received not even a word. We are wondering that whether you have received our appeal letter or not. If you didn't receive it, please kindly tell us and we will submit it once more time. Sincerely 店铺名圈内实操型操作大神Listing was once removed from the shelves due to infringement, but later the appeal came back. I volunteered to share the email I sent to Amazon on my own media with everyone: It is said that this reference template was written by a complaint master in the circle, and the specific source is unknown; but the specific infringement requires a detailed analysis: Dear Sir or Madam, We are writing regarding a third-party complaint we received against the following ASIN: Xxxx Complaint Type: Trademark used as keyword in product description. -The background of this issue: When writing our product description, our sales staff used Google Translate for help to translate the feature of our product. The xx has been translated as xxx. Our sales staff didn't thoroughly check this word and used it directly in our description. -Steps we have already taken: As soon as we received your letter, we immediately removed the keyword from our product detail page. The corrections have been saved in our seller central. We have used the keyword “xxx” to replace the word xxx. -Information to prove our product authenticity: 1. We have never intended to infringe other sellers' trademark since the very beginning. We have never used the word xxx as our brand name. The brand name we filled in for our product is xxx. You may refer to other existing listings on our seller account. We have been using our own brand name to sell on Amazon all the time. 2. The brand name is a legal and valid US trademark. reference. We are authorized to use this trademark by our supplier. A letter of authorization is also attached for your reference. 3. We have been using our own brand logo on our product package. We have taken photos and attached with this email for your reference. 4. There is also a brand website:xxx The product involved in this case is also listed on this website. Here is the product link:xxx 5. We have completed brand registry for our own trademark on Amazon. Name: xxx Address: xxx Phone: xxx Email:xxx Website:xxx The invoices issued by our supplier are collected in one PDF document for your reference. To prevent such complaints from happening again, we will implement the following steps: 1.Consult a lawyer and other relevant agency to help make sure our designs and the products we selected won't infringe intellectual property rights of any third party. 2.All newly employed members must go through a professional training, get familiar with Amazon's rules and policies before starting their work. 3.Establish a Product Review Team to investigate product information, regulations and laws in different countries, brand information, etc. and make sure our products will not infringe any third-party rights. The attached supplier invoice/our trademark certification/POA/The differences between xxx and xxx for your reference. If the above information is not enough to verify our product authenticity, please let us know. We will work on this case until it's properly settled.

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