Two new policies! Amazon FBA claim qualification application deadline updated

The latest news is that the FBA claims policy in the United States has been further tightened, and Amazon will make important changes to some claim submission deadlines and FBA compensation standards.

On January 16, Amazon US released an announcement, announcing the update of its FBA logistics compensation policy and adjusting the qualification period for submitting claims.

Amazon said that under the latest policy, the submission deadline for some claims has been shortened, but it still provides sellers with enough time to submit and resolve outstanding issues.

Compared with the previous policy, the time for return claims by Amazon logistics buyers has been shortened by 15 days from 60-120 days to 45-105 days.

Currently, all manual claims must be submitted within the following deadlines:

For sellers, this policy update means that they need to pay more attention to the logistics and inventory management of goods and ensure that reimbursement applications are submitted within the specified time.

Sellers should read the updated policy carefully to better plan future business operations and reduce potential losses caused by time limit issues.

Recently, Amazon has updated its FBA inventory compensation policy again. The details are as follows:

Starting from March 10, 2025, the compensation amount for goods lost or damaged before the buyer places an order will be updated from the original compensation based on the " sales price " to compensation based on the " manufacturing cost of the goods ", and the manufacturing cost does not include shipping, handling fees, tariffs or other fees.

How to determine manufacturing costs?

Amazon estimates: Amazon makes estimates based on sales data for similar products from other sellers and wholesale data.

Seller provided: Sellers can provide proof of their manufacturing costs. If the seller does not provide costs, the platform will automatically apply its own estimates. The specific path is to go to [Inventory defects and compensation] > use the new [Manage your manufacturing costs] page to view and manage manufacturing costs.

In addition, Amazon will continue to reimburse customers for items that are lost or damaged after they have ordered them from Amazon at the sales price of the original order, less applicable fees.

In summary: For inventory lost or damaged in the operation center, compensation will be automatically made, and the amount of compensation will be based on the cost price of the goods; for goods lost or damaged after an order is placed, compensation will be based on the product sales price (minus corresponding fees).

Currently, sellers can provide the cost of goods themselves. If they fail to provide it in time, FBA will automatically apply the official estimate.

In addition to automatic compensation, for some situations where Amazon does not actively compensate, you need to manually file a claim. Now the claim period has been shortened again. If the seller fails to submit a claim within the specified time, he or she will not be able to get compensation from Amazon.

Therefore, sellers must regularly check relevant reports in the background and submit claims in a timely manner!