Single mother at the end of her rope, her last hope was snuffed out (complaints against second-hand items removed from shelves)

The above is the story of a seller who knows everything.

The following is a suggestion given by a well-known blogger. If you encounter the above situation, you can refer to it.

Complaint suggestions for a single mother who was complained about second-hand sales:

It is recommended to prepare two sets of plans.
Plan A: If the listing is just removed from the shelves but not turned into a dog, then quickly move the warehouse, re-label it, and follow the new account to sell it. If it turns into a dog, also move the warehouse, create a new link and promote it again.
plan B: This account continues to appeal.

Appeal logic:
1. Check the reasons and identify the problem orders and all potential problem orders.
a. In the "Inventory and Sales Report", find the "Buyer Offers" column, click "Amazon Logistics Buyer Returns", and download and analyze all the return reasons for this listing. If there are a lot of "defective" return reasons, you need to check if there is a problem with your packaging. At the same time, sort out all these order numbers and put them in the POA later.
b. In the feedback, find the relevant orders with negative reviews. Organize them all and put them in the POA later.
c. Check if the ODR is too high and explain the reason in the POA.

2. Appeal Procedure
a. Prepare the information according to Amazon's email notification.
The supplier's purchase invoice must be authentic and verifiable. It is best to prepare an additional stamped supplier's shipping details list with product photos before you put your listing on the shelf.
It is also recommended to attach a screenshot of the purchase chat, as well as the order number, supplier store or product 1688 link URL, etc. The more detailed the better, for Amazon to verify.
Product packaging pictures, 360-degree shooting and upload.
b. Contents of the complaint.
Format: Purpose of complaint - Attitude - Improvement measures - Preventive measures

Dear Seller Performance Team,

We are writing to appeal our suspension due to used sold as new related to the following items:
ASIN: XXXX

We know that we take full responsibility for the satisfaction of customers. And our team has been working hard to correct the cause of these complaints and prevent future issues.

Root Cause Analysis:
·Customers got defector damaged items due to careless packing.
·Inadequate communication and response to customers' complaints
Other reasons you come up with.
Related orders Here are the return orders mentioned above.

Corrective actions we have taken:
·Improved packing quality to avoid defects in transit.
·Inspected each inventory item for quality and condition.
·Apologize and make full refunds to all dissatisfied customers.
Other specific improvements.
We guarantee that all of our stocks are authentic and brand new packaging.
Please see the attached purchase records and invoices.

Preventative Measures:
·Our QC team is now required to ensure every item in good condition before shipping.
·Our logistics team is now required to ensure every item has been well-packed before shipping.
·Pay careful attention to customers' feedback, reviews, complaints, messages, requests, and make a solution on priority.