With the arrival of August, the traditional peak season seems to be approaching, and major promotions such as "Black Friday" and "Cyber Monday" have opened up reporting channels one after another. Under the siege of the wave of account suspensions, soaring costs and shrinking profits, ushering in a sales inflection point is obviously a key link for sellers to break through the maze.
However, just when sellers were eagerly waiting for a surge in orders, Amazon once again "just in time" failed. Recently, many sellers reported that Amazon's backend suddenly crashed and they were unable to create shipments, which made the sellers' already poor families even worse off. Amazon system is out of order, orders are stuck at 0 Intermittent malfunctions in the Amazon system are commonplace for sellers, but just recently, another seller said that Amazon's backend had a sudden malfunction, making it impossible to create shipments or place orders normally.
We learned that many sellers have reported the same situation. Some sellers said that the order display has been stuck at 2 hours ago, and no orders have been placed for a long time; some sellers cannot print FBA labels after creating order numbers; some sellers cannot even open a case to consult customer service. ▲ The picture comes from Zhiwubuyan Summarizing the various situations encountered by sellers, the system failure mainly caused the following problems: 1. The front-end listing sub-bodies are split for no reason, but the relationship between the letters in the back-end is normal. After deleting the scattered sub-bodies in the front-end and merging them again, multiple sub-bodies are still displayed in the front-end. 3. The shipment could not be created. 4. The upload template function shows technical problems. 5. Unable to open cases and reply to emails. Some sellers received a reply from customer service that the inability to create shipments normally might be due to a system bug. However, regarding order issues, customer service said that they were not sure why buyers were unable to place orders and suggested more promotions, but did not provide a feasible solution. Many sellers have had poor performance in recent times, and the Amazon system went haywire for no reason, causing orders to drop to zero. Many sellers were helpless and self-deprecating: "I was in quarantine at home, and I saw that Amazon had stopped processing orders. I thought my store was also in quarantine." "Today is the only day I can be on equal terms with the big guys." "I'm afraid that after things return to normal, I'll find that there are indeed no orders. That would be very frustrating."
Is there a way to save the violation warning? An appeal button appears in the Amazon backend! The sudden large-scale yellow card warnings some time ago made many sellers walk on thin ice, fearing that their accounts would be directly punished by Amazon with a red card if they were not careful. However, some sellers recently found that things seemed to have taken a turn for the better, and a complaint button for account risk warnings suddenly appeared in the Amazon backend.
According to feedback from a seller, the account violation status in the background of his two old accounts suddenly changed from risky to good. Although the warning is still there, the safety factor has increased, and an appeal can be made by clicking on the warning. ▲ The picture comes from Zhiwubuyan However, the seller also stated that some sellers had their accounts blocked after clicking the appeal button, while some sellers received emails notifying them of the violation after clicking it. ▲ The picture comes from Zhiwubuyan In response to this, some sellers bluntly stated that Amazon is actually engaging in sting operation. If you click the appeal button, it is equivalent to admitting the order-brushing operation. If you make the same mistake again next time, you will be directly convicted of double-brushing and be "justly executed" by Amazon. Some sellers who are proactive in their actions have made appeals decisively , but the final result shows that some warnings have not disappeared, and they need to fill out a POA to remove the violation record. Therefore, the seller believes that since Amazon has launched this feature, it should be fully utilized. Whether it is admitted or not, Amazon's internal system will keep the violation record. Based on past appeal experience, confessing is the best solution. ▲ The picture comes from Zhiwubuyan It is currently not possible to confirm whether clicking the appeal button or leaving it alone will bring specific risks, but what is certain is that Amazon's current account blocking actions are still pressing forward. Under its impartial punishment, both large and small sellers must firmly implement the principle of compliant operations. What do you think about this? Feel free to leave a message in the comment area~
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