If you are an Amazon seller, you will definitely understand:

Every time you communicate with customer service, it can drive you crazy! In the past, you could only type in the customer service chat window. Want to use screenshots to explain?

Don't think about it, you can only write again and again, and it depends on whether the customer service can understand you - sometimes the customer service has changed several times, and the problem has not been solved, it's a waste of time! 😓

Amazon customer service finally upgraded

If you are an Amazon seller, you will definitely understand that every time you communicate with customer service, it can drive you crazy! In the past, you could only type in the customer service chat window. Want to use screenshots to explain?

Don't think about it, you can only write again and again, and it depends on whether the customer service can understand you - sometimes the customer service has changed several times, and the problem has not been solved, it's a waste of time! 😓

However, things are different now! Amazon has added an "Upload Attachments" feature to the customer service window!

🎉This means that you can send screenshots and files directly to customer service, instantly increasing communication efficiency by 100%!

No more headaches for explaining for a long time, just send pictures and the customer service will look at the pictures and solve the problem~

💡 Friendly reminder: Next time you encounter a complex problem when opening a case, don’t forget to upload screenshots or files!

Not only is the attachment feature online, Amazon has also recently launched the [Seller Customer Service Rating System]!

After every interaction with customer service, you can rate their service.

You can write real feedback to help Amazon improve its customer service.

It is said that Amazon will also optimize customer service training and communication methods based on sellers' ratings and feedback to help sellers solve problems faster. 👍

However, some sellers expressed concerns: If a bad review is given, will it affect the speed of case handling?

Some sellers have also called for Amazon to hold customer service representatives accountable for poor service. After all, what everyone wants is a timely and effective solution, not endless excuses.

Anyway, sellers have the opportunity to rate, if you encounter unsatisfactory service, please feel free to write the feedback! 💪

Opening a case also has risks, so don’t do it too frequently

Amazon’s reason is that frequent submission of cases affects the normal operation of FBA and ultimately leads to account suspension.

It sounds a bit exaggerated, but the lesson is profound.

Therefore, when you encounter a problem, you must remain calm and do not rush to open several cases in a row. Standardized processing is the best way.

How to open a case correctly? 🧐

Ask only one question at a time: Don't rush to ask multiple questions at once. Open a separate case for each question to make it easier for customer service to follow up.

What to do when you encounter a difficult problem?

If the current customer service cannot resolve the issue, you can close the case and wait until Amazon sends you an email asking you to leave a review and then write “unsatisfied”. This way, a customer service representative with higher authority will be able to help you handle the issue next time.

Switch to English customer service: English customer service usually has higher authority and is more efficient in handling problems. If the problem is particularly complicated, you can consider contacting by email and check "urgent handling". You will usually receive a reply within 12 hours.

As the big sale approaches, Amazon’s small changes cannot be ignored. Sellers must pay more attention and be prepared to deal with various emergencies! 🔥