The amount of returns in the United States in 2021 will reach 761 billion US dollars! These categories are the hardest hit!

It is learned that according to a report from the National Retail Federation (NRF) and Appriss Retail, more than $761 billion worth of goods are expected to be returned in 2021, accounting for 16.6% of the total retail sales for the year, and the level of returns has increased compared to 2020 (10.6%).

According to NRF data, in detail, approximately $218 billion worth of goods were returned in U.S. online purchases in 2021, accounting for 20.8% of sales, up from 18.1% in 2020.

Additionally, for every $1 billion in sales generated by U.S. retailers, $166 million worth of merchandise is returned, and for every $100 in returned merchandise accepted, sellers lose $10.30.

We found that these categories had the highest return rates in 2021:

• Auto parts (19.4%)
• Clothing (12.2%)
• Home improvement (11.5%)
• Household items (11.5%)

It is worth noting that, according to the payment method, the return rate of goods paid by credit card (22.78%), cash on delivery (12.69%) and debit card (7.04%) is higher.

Editor ✎ Nicole/

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