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When you choose to use Amazon as a selling platform, you need to rely on seller support when things don't go well. You may need to seek advice after receiving a notification from the support team, or you may need to report a specific problem to them. So, how do you seek support? When should sellers contact Amazon? You may need help finding a customer’s shipping address, or you may not be able to cancel a product listing that you no longer want to run. If Amazon has already suspended your account, you will need to contact Amazon Seller Support to have it reversed.
The support team can help you through the account registration process and make you a verified seller.
In some cases, the Amazon Seller Support team may be able to help mediate issues between you as a seller and a buyer. The team can contact the buyer to help resolve the issue.
Amazon’s seller support team can resolve most issues within minutes, and it’s in the best interest of the platform to keep you selling, so they’re quick to respond.
How do I contact Amazon Seller Support? There are many ways to contact Seller Support. The channel you use to contact support depends on your patience level and the urgency of your issue.
1. Contact seller support by phone There is no phone service specifically for sellers, or even a phone hotline that connects you directly to Amazon’s seller support team.
The only way you can contact them by phone is to go online and request a connection from the advisor. If you are a US seller, you can visit Seller Support US; if you are in Europe, you can visit Seller Support Europe. Sellers on the Japanese site should contact Seller Support Japan. Alternatively, you can contact the online support team using the following numbers (subject to change): ●Amazon headquarters: 206-266-1000 or 206-266-2171 ●US and Canada: 1-800-372-8066 ●General seller and buyer support: 1-866-216-1072 If you are unable to call the Amazon contact number, you can go to Amazon Seller Central, click Help > Contact Us, and then select the subject of your issue. You will be moved to the next step of contacting Amazon Seller Support via phone. Next there will be an option to enter your phone number and briefly describe the issue, then wait for the support team to call you back. 2. Contact seller support via email Jeff Bezos can be contacted directly. If you send a concise and factual message to [email protected], you will probably get a response from the appropriate manager within a few hours. Bezos has widely shared his email address. He encourages his customers to contact him, and while he won't respond personally, he will send the appropriate message to that specific person to resolve the issue. If you want this approach to work, be sure not to be rude and get to the point quickly. Before you contact the Amazon employee, make it clear how you are asking for help. This seems to work if you try other methods of asking for help first. So, depending on your problem, using one of the following official Amazon direct mails would be helpful: 1) Amazon official email: If you receive an email from the Seller Evaluation Team, you should contact them immediately. This may be an issue that you will need to resolve directly with the team. If you own the copyright to a product, or you are the legal representative of someone whose rights have been infringed, you should contact the appropriate team in each country to file a complaint. The email address you need is: 2) Intellectual Property Team If you wish to report any trademark or copyright infringement to protect your rights, you can contact the copyright team and you must be the person authorized to handle this issue: 3) Copyright Infringement Report: If you’re having trouble selling, you may receive notifications from the Seller Performance team. These teams are responsible for ensuring that the rules are followed and that the buyer experience maintains the brand’s reputation. You may receive a notification from Amazon, or you may need to dispute a decision, in which case you should contact the team at your site: 4) Seller Performance Team: If your account has been suspended for some reason, but you still have available funds waiting to be withdrawn, here is a list of email addresses you can contact to get your unpaid earnings back from Amazon: 5) Payment related support team: To file a complaint regarding any product quality issues, contact the Seller Performance team. You can use these specific email addresses: 6) Product quality support team: 3. Contact Amazon via Live Chat or Forum The easiest way to get an immediate response is through the Amazon Seller Central portal. If you have general questions about selling on Amazon, you can log in to your seller account and click Amazon Live Chat to get in touch directly with Seller Support. If you have any account or technical issues on Amazon, you can get help by visiting the Seller Central Technical Support Page. You can choose to help with sales, advertising or other related topics on different sites. Before you connect, you'll need to go through a list of frequently asked questions. If your problem is on the list, you'll be able to find a solution. If not, then proceed to get in touch with Seller Support. You will fill out a contact form and specify whether you want to be contacted via a chatbot, email, or call back. You can check out this Contact Us form to get in touch with support to get a quick connection. Please note that the response time for email is within 24 hours. Phone calls or online chats are more immediate, especially if you indicate that the matter is urgent and needs to be addressed immediately. 4. Contact Amazon Seller Support via Social Media Just like email, you can get a direct link to Jeff Bezos and send him a succinct message by typing @JeffBezos on Twitter. He won't reply to your tweet, but you may get a call back from someone relevant. Here are some quick links to Amazon’s social media accounts: ●Facebook: https://www.facebook.com/Amazon ●Twitter: https://twitter.com/amazonhelp ● Instagram: https://www.instagram.com/amazon/ ●YouTube: https://www.youtube.com/user/amazon ●Linkedin: https://www.linkedin.com/company/amazon/ What should you know before contacting Amazon Seller Support? You need to apply some common sense when contacting Amazon seller support. The company is divided into different departments, and if you ask a very complex question from multiple angles, you will have a hard time getting a response from anyone willing to take responsibility for the entire issue. 1. Choose the right support method Therefore, the best way to get a successful response is to issue a simple request that requires a single action.
If you can boil your issue down to a simple question, then your Seller Central account is your best way to reach a dedicated team responsible for your issue. If you think the response to your question can be sent quickly and concisely, then live chat and phone are better options. However, if you need a detailed answer to a more complex question, then you should utilize email. Keep in mind that emails can take up to 24 hours to process. If the issue is specific and you know the team that will handle it, choose a direct email rather than through your Seller Central account. / 2. State the problem clearly Be clear and factual when explaining your problem. Keep your concern as simple and clear as possible and avoid "going off topic".
Include all the details you have that will help support agents respond and phrase it logically so it's easy to extract information from your communication. If you know what is causing the problem, put that detailed information in the message. Indicate that this is your opinion and that this is the problem, which may shorten any processing time. 3. Deliver issues to the right department If you do have a lot of questions, try emailing different departments. Rather than sending a long message like a headless chicken, it is better to let a professional team solve the problem for you. If you include generic management in your inquiries, chances are the issue won’t reach the right person. And don’t be tempted to send your issue to other departments to get attention. You may never get the right answer and resolve the issue. Finally, if you insist on communicating over the phone, be sure to write down all the relevant information before you call. Keep addresses, order numbers, account details, etc. so you can report them if needed. END |
