What should I do if Amazon detects sensitive words and my product is removed from the shelves?

What should be done if a store product is removed from the shelves after sensitive words are detected?

First, if relevant sensitive keywords appear in the product page listing, you can try to delete the previous description; second, download the product template and select the product category; then, edit the ASIN SKU and fill in the content where it needs to be modified; finally, upload the product template and import and confirm. This way, you can restore in the shortest time.

If it is caused by malicious reviews, the seller can collect reviews from the past three months as evidence for the complaint to prove that the sensitive words related to the products sold by the seller are not true.

If the official misjudgment is the case, it is recommended that the seller contact the platform customer service more often to explain the relevant situation. Based on previous seller experience, opening more cases to contact customer service is still helpful.

Regardless of the cause, sellers should pay more attention to and be familiar with common sensitive words and related terms on different cross-border e-commerce platforms, so as to avoid their own negligence and recover losses as soon as possible when malicious competition and system misjudgment occur.