1 million negative reviews in 30 days! The seller lost 600,000 yuan due to logistics...

01

FedEx, USPS, and E-Packet are delayed, causing heavy losses to sellers

The seller said:

Some time ago, I was doing self-delivery, but because FedEx and USPS experienced large-scale delays and warehouse overflows, many products have not been delivered for 2 weeks.

The logistics routes are updated slowly, the store has had 5 AZ claims, the order defect rate is 0.98%, and there are still five to six hundred orders that have not been delivered.

On June 1, Amazon ended its protection of the performance of self-shipping accounts. If all refunds are made, both money and goods will be lost, and the estimated loss is 150,000...

If I don't return it, I don't know when the goods will be delivered. AZ may come at any time and my account may be suspended at any time. Since it is not a small account that follows the sale, I don't want to lose my account. It is not easy to apply for an account now. What should I do? I need help from the masters to show me a way out!

She said:

In April, we placed 6,000 orders, all delivered by the freight forwarder's dedicated U.S. line and USPS delivery. The delivery date of 5,000 orders was delayed, and we had to reply to 500 messages from buyers every day, all requesting refunds.

I accumulated 400 ATZ in half a month. Last week, my account suddenly had a wrong login password, and was directly judged as fraud and deleted by Amazon. I lost 600,000 in goods and shipping costs. USPS has collapsed, don't have any illusions. It's okay if the order volume is small, but there is no hope if the order volume is too large!

Some sellers have complained before:

The logistics information of E-Packet has not been updated for more than ten days. The promised delivery time is bullshit. E-Packet is too unreliable!

And some sellers broke the news:

Many years ago, someone posted a post on the eBay forum, saying that during the peak season, E-mail received the package but did not send it. It was probably piled up in a warehouse in China and would be sent after that period. Personally, I think that if you want to ship by yourself, especially during special periods, you must have a strong heart, otherwise you should not make this money. Otherwise, you will find that you don’t make money but get angry.

02

1 million negative reviews! Logistics delays trigger platform storm

1. Sell some FBA products at low prices, just for ranking purposes, to increase the total order volume and reduce the order defect rate.

2. Normal reply, direct refund for bad emails

3. Explain the reason, such as slow delivery due to the coronavirus.

4. Create a self-delivery sku for the products with more inventory in FBA, and distribute them through multiple channels after the orders are placed. This can ensure that there are no problems with the delivery of these orders, thereby increasing the denominator and reducing the order defect rate.