With the global pandemic spreading in 2020, sellers had a difficult first half of the year, and many sellers were counting on the peak season for the next two months to make a profit. However, before the expected surge in orders and big sales, Amazon's "dog-turning" curse arrived! Links become dogs?! What happened to Amazon? Recently, the editor encountered a seller who revealed that several of his products, including some that were still being sold online and some that were out of stock, were online, but the front desk was inexplicably down, and there was no email notification !
According to feedback from the seller group, many sellers have encountered the same problem in the past two days. Their listings have been restricted for unknown reasons. One seller’s 24 links were all turned into disabled links on the front page! In response to this situation, many sellers consulted Amazon customer service and were told: "The product details page violates the rules. If you use words such as 'email us' or 'contact us', they may be automatically captured by the system and cause the product to be banned. Such words will violate the platform policy, so it is not recommended for sellers to use them. Sellers are asked to check and modify them." There are more than one seller who use words like 'email us' and 'contact us'. Seeing that many sellers have been scammed, many sellers are anxious like ants on a hot pot, fearing that they will be the next "assassination target". The good news is that the sellers who have been affected followed the customer service's instructions, modified the links and used the template to refresh, and the problem was fixed on the same day. The seller also said: I encountered this situation ten days ago, and other links also had the word 'contact us', but Amazon only captured two, and the others were intact! At present, it seems that Amazon’s rectification has not yet completely eliminated all the illegal activities. If the sellers are lucky enough not to be caught, they can still escape. “ As for whether sellers who already have words such as "email us" and "contact us" in the five links should modify their listings, professionals recommend that sellers do not act rashly for the time being. No matter what the truth is, wait for the official response before making any plans. Otherwise, if you rashly modify your listing and encounter an audit, the result will be counterproductive . ” "Drug-sensitive words" broke out, and sellers' listings were banned from sale! Amazon’s double peak season is approaching, and fellow sellers must hold on at this time and keep a close eye on their listings. Recently, many sellers on the US site have claimed that their products have been judged as drug-making supplies for no reason, and they have not received any performance notifications or emails . Amazon does not even provide an appeal button ! One seller reported that after seeking help from Amazon customer service, he learned that the title contained sensitive keywords and was a Canadian product. However, the seller clearly stated that it was not sold in Canada, making the matter even more confusing. It is reported that the customer service replied in the case: This product has been confirmed to be coca leaves or contain coca leaves. Coca leaves are prohibited from being sold and listed on Amazon. Coincidentally, another seller encountered the same situation! The seller said: "A link for a legitimate sale on the US site suddenly became a bot. Later I found out that my product was uploaded to Canada by someone else, and the title was changed to drug-sensitive words such as coca leaves, antiviral, and fungal, which led to restrictions on the Canadian listing and directly affected the US site." In addition, many sellers have also reported that they have encountered the same problem. The products on the US site were inexplicably judged to contain drug-sensitive words. It turned out that the Canadian and Mexican sites, which they were not doing business on, were taken over by others, and the sellers filled in the illegal information , resulting in collective punishment! Regarding this phenomenon of "cross-site joint punishment", some sellers speculated that it might be the work of competitors . He analyzed: "Competitors took advantage of loopholes and deleted innocent sellers' titles. They added some drug-sensitive words such as coca leaves and ear candles. These products were then identified by the US Food and Drug Administration (FDA) and the Canadian Ministry of Health as having unreasonable risks of injury or disease, and were therefore banned from sale by Amazon." The good news is that some sellers who have been affected have managed to recover their listings. A seller who has successfully done so shared his experience. The specific steps are as follows: Open a case at the Canadian site and provide the product's compliance certificate, which is a certificate of conformity. Then add a top view of the product from 6 angles. The product needs to have its ASIN, title, manufacturer, and ingredients written on it. Then ask the customer service to help you file a complaint. In addition, flies don't bite seamless eggs. Sellers have loopholes, and people with ulterior motives have opportunities to take advantage of them. Industry insiders said: "If you want to avoid this problem directly, you can authorize the brand registration of the US site to Canada and Mexico . Whether you do it or not, the editing rights of the listing should be in your own hands." If sellers want to know if someone is copying or even modifying your product information on other sites, they can search for your ASIN number on other sites. If your listing is still being sold, you can file a complaint directly. "Pesticide" accidental killing incident caused a stir 2020 is destined to be an extraordinary year for Amazon sellers, with one wave of troubles after another! The "pesticide" accidental killing incident has caused a stir again, and products of multiple categories have been misjudged. Some sellers reported that their products were selling well but were suddenly banned, and the front-end picture turned into a dog. I'm afraid they are really going to die this time. It is understood that some sellers on the US and European sites have been misjudged as pesticides and other categories because their listings contain sensitive words, and multiple product links have been removed. What is the reason? The main reason why the product is captured as insecticide or pesticide is that sensitive words related to insecticide appear in your product details page. Therefore, Amazon sellers should read the various rules for uploading products on Amazon before listing products to avoid making any illegal operations. 1. Any words related to ultraviolet light, dust removal, sound generators, water or air handling devices, floor vibrators, and insect protection. 2. Words used to “prevent, eliminate, repel or mitigate” any pest, or any “anti-microbial, anti-fungal, anti-bacterial or pesticide” claims. 3. Products containing any antifungal, antibacterial or other pesticides, including products sold for disinfection, pest control, allergen removal and bacteria prevention. 4. Statements about the safety of pesticides or other ingredients such as "safe", "harmless", "non-toxic" or "pure natural", also include high-quality PVC, health, environmental protection, non-slip, heat-resistant, easy to clean, wear-resistant, preservatives, etc. The following are the banned keywords for pesticides summarized from previous cases: Anti-Mites Inhibit-Algae Anti-Bacteria Stop-Microbe/Mildew DestroyFungal/Fungus (sterilization) Repel-Pesticides Anti-fouling antifungal Sanitize-Blight (antivirus) Sterilize Here are some sensitive words that may be involved : Ultraviolet (UV) light units Sound generators Insect traps Ground vibrators Water treatment units and filter units (water treatment units) Air treatment units Mousetraps that contain bait. Pool ionizers. Animal repellent decoys. Since Amazon uses the system to determine whether your product is a pesticide, the probability of being mistakenly harmed is very high . If it is indeed a case of mistaken killing , the problem can be solved in the following ways. (1) First confirm whether there are any sensitive words in your listing. If so, delete them in the table properties. (2) If no sensitive words are found, fill in the empty spaces in the table, because it is possible that sensitive words have been added to the hidden attributes. It is recommended that sellers use the category template to update and try to include all the following attributes (The consumer electronics category template will cover this) to avoid Amazon capturing other people's wrong contributions because a certain attribute does not contribute. Template updates may result in error 6039, which can be ignored. Generally, ASIN will automatically recover after 2-3 hours. If it still does not recover, please contact seller support to apply for ASIN review or write an email to the listing review team to appeal and update, and re-review. Appeal email: [email protected]. Generally, it takes at least 2-3 days. 1) Download the classification template from the background and try to fill in all attribute fields without sensitive words. (2) Delete the marked ASIN in the background first, and then upload the form in the batch upload template; the ASIN and SKU should still be filled in as before, without any changes. First [Upload and Check] this template to see if there are any errors. If there are no errors, select [Upload] again. Both uploads are in the [Inventory File] format. If there is an error, download the error report and carefully check where the error occurred. After modification, re-upload according to the above steps. (3) After successful upload, a self-delivery link will appear in the background. After converting it to Amazon delivery, it may be displayed as unavailable or out of stock. (4) Go to the Amazon Seller Support Customer Service Team with the following content: One of our products ASIN: **** is available for sale in the Amazon warehouse, but it is displayed as unavailable (out of stock). Please help us refresh the following link so that the linked inventory can be restored for sale. Thank you very much. If the product itself is a pesticide product or a product related to pesticides , you must apply for it obediently. |
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