Shocked! Even if I open a case, my account will be blocked?

Shocked! Even if I open a case, my account will be blocked?


If you have a problem, open a case, contact customer service, and ask for answers; this has become a tacit practice for sellers when they encounter a problem. What will happen if you open a case and the problem is not solved, and you keep opening it until you figure it out?



(Amazon warning email)

Will the case be closed if too many cases are opened?


After opening one case, I found that the problem was not completely solved, so I opened a second case... and the cycle repeated until Amazon sent a warning letter!

According to the editor, the seller said that the SKU inventory needed to be mapped to the new ASIN, which is the so-called refurbishment , so he opened a case to seek help.


According to the seller, "I opened more than 40 cases , but I didn't open any more after receiving the warning letter. I didn't expect that I would be blocked even if I opened a case."

(Account blocked email)

Life is full of surprises! Successfully unlock the latest method of blocking your account.


Hit the point!!!


There are many issues that can be consulted by opening a case, but you should not open cases too frequently.

Because Amazon’s customer service department has performance indicators, and I believe most sellers understand them.

If you repeat a question endlessly or raise a large number of unreasonable cases and they cannot solve them, it will cause unnecessary losses to seller support, which may affect your own account.


How to solve problems if you encounter them?


1. When Amazon has new policies or new requirements , you can get answers by opening a case.

2. When you encounter various difficult problems such as complaints, malicious follow-selling, product listings being inexplicably merged, etc. , you can consult by opening a case.

3. Consult with experienced sellers or established service providers to get professional advice. If they are unable to answer your question, you can open a case to ask for advice.


Speaking of this, I would like to share with you a very interesting thing to avoid pitfalls!

The seller's account was blocked due to infringement, so he found a complaint service provider on Taobao. After adding WeChat, he saw a large number of successful complaint cases and various publicity in the circle of friends. The service provider vowed that we have internal resources to guarantee a 100% approval rate.


100% approval rate? This is worth pondering. Could it be that Amazon is owned by him? In fact, some unscrupulous service providers just want to get your account password, and then copy and paste the template to submit the POA. If the appeal is not approved, they will open a case and repeatedly consult the customer service.

Therefore, a 100% pass rate is a probability problem without any cost for them, but it will cause irreversible damage to your account. So try to choose a service provider that does not require an account password. Sono has been following this principle since it started its appeal business, with the whole process being open and transparent, and focusing on the interests of customers.

There are three ways to open a case: calling, emailing, and chatting. As shown below:


1. If the problem you encounter is more difficult, you can choose to call and select English customer service , so that you can get a quick response and solution suggestions.

2. If the issue is not very urgent, you can choose to communicate via email .

3. If you feel that telephone communication is inconvenient and email replies are slow, you can choose to communicate online . However, Amazon's customer service levels, grades and authority levels are uneven, so you may not get the answer you want.

How should we deal with this situation?


I am only expressing my own opinion. Since Amazon has said to submit a plan of action, it means there is room for reversal. If you want to appeal your account back, it depends largely on the professionalism of the POA . As for the skills of writing a POA, if you don’t understand it yourself, it is recommended to contact a professional service provider for help.

Finally, the editor just wants to say that the Amazon industry is a mixed bag. Don’t trust some service providers easily. Try to find regular and well-known old service providers in the industry to avoid pitfalls and bring unnecessary losses to your account.



(Source: SellerGrowth )


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