Amazon Big Sale! How can US sellers avoid FBA warehousing defects?

Amazon Big Sale! How can US sellers avoid FBA warehousing defects?

0 1

What is the Incoming Defect Rate?


When sellers create shipments on the seller platform and select the appropriate inbound configuration service, the goods will enter the cross-border transportation link and be delivered to the corresponding warehouse. During this process, Amazon Logistics (FBA) may reject shipments that do not meet Amazon Logistics shipment requirements. Now, when your products do not meet Amazon's shipment requirements or are different from your inventory and inbound plans, Amazon may charge an inbound defect fee to cover the additional costs of re-transporting goods, receiving and processing shipments. This means that if you fail to prepare shipments in accordance with Amazon's regulations and requirements, such as improper packaging, incorrect labeling, or incomplete information, Amazon will have to spend more time and resources to deal with these problems. Therefore, in order to avoid additional inbound defect fees, sellers should carefully read and follow Amazon's shipment preparation guide to ensure that all products meet Amazon's standards. This will not only avoid unnecessary costs, but also ensure that shipments enter Amazon's logistics system smoothly, thereby improving overall operational efficiency.


0 2

Pay attention! Two major factors lead to warehousing defects


1. The shipment was delivered to the wrong location

The shipment was sent to a different fulfillment center than the one listed in the shipping plan.


2. Deleted and discarded shipments

● Domestic shipments are not delivered within 45 days of shipment creation;

● International shipments are not delivered within 75 days of shipment creation;

● In a multi-destination shipment plan, additional shipments are not delivered within 30 days of the first shipment.


Please note:

If you only confirm and complete part of the shipments in the shipping plan when creating shipments using Amazon's API or third-party ERP system, and do not confirm the rest of the shipments, then these unconfirmed shipments will also cause the shipments to be abandoned. This will trigger a series of consequences, including the inbound defect fee, and Amazon will recalculate the inbound configuration service fee based on the actual number and location of the shipments received. For a specific example, suppose you create five shipments through Amazon's optimized shipping plan, but you only confirm and complete one of them. In this case, Amazon will charge you a single-point warehouse fee. However, the other four shipments you abandoned will also incur inbound defect fees because these shipments failed to complete the shipping process as planned. This will not only result in additional costs, but may also affect your inventory management and logistics efficiency. Therefore, when creating shipments using Amazon's API or third-party ERP system, be sure to ensure that you can confirm and complete all shipments in the entire shipping plan to avoid unnecessary fees and potential operational problems.


0 3

Detailed explanation of delivery skills to avoid warehousing defects


1. Choosing stable and reliable cross-border logistics is the key

Amazon recommends using the Amazon Cross-Border Shipping Partner Program (Amazon SEND) to ship goods to FBA operation centers during peak seasons, which provides stable fulfillment and helps achieve warehousing performance.


2. How to avoid shipments being delivered to the wrong location

● Before shipping, carefully check whether the shipment label is consistent with the operation center and address in the system to avoid delivery to the wrong address due to incorrect labeling.

● If you use a third-party logistics company, please be sure to confirm and track the delivery center where the shipment is expected to be sent. This can avoid the logistics company mixing the shipment and causing it to be sent to the wrong location.

Tips

【Why this is important】Not every Amazon fulfillment center is exactly the same. They each have different processing capabilities and specific product ranges. For example, some fulfillment centers are designed to handle smaller items, while others focus on handling larger items. In addition, some fulfillment centers provide additional protection for specific types of products, such as electronic products or hazardous liquids. These fulfillment centers will take special packaging and storage measures when handling these specific products to ensure the safety and compliance of the products. Therefore, if you accidentally send products such as laundry soap to a fulfillment center that only handles clothing, your products will experience serious delays in receiving and processing. This is because the fulfillment center is not equipped with the facilities and procedures required to handle such products, resulting in inefficient processing, which in turn affects the smooth operation of the entire logistics chain. To avoid this from happening, sellers must carefully check the processing capabilities and product classification requirements of Amazon's fulfillment centers before shipping to ensure that the products can be processed promptly and correctly.


3. How to avoid deleted and discarded shipments

● When creating a shipment, try to create products with similar shipping and transportation times in the same warehousing plan, and try to avoid sending shipments in the same shipment plan by both air and sea transportation to avoid exceeding the above 30-day time limit.

● Ship the shipment as soon as possible after creating it. If you are temporarily unable to ship for any reason, or if you want to change an approved shipping plan, you must delete all shipments in the plan before any shipment in the plan arrives at FBA.

● If you use a third-party logistics company, please fill in the accurate delivery time period when creating the shipment. Before the start of this time period, you can modify the estimated delivery time period on the seller platform at any time according to the actual situation. When using Amazon SEND, there is no need to fill in this time period to avoid warehousing defects caused by it.


Tips

Why this is important: When Amazon receives the shipment plan you created and submitted, the Amazon system assumes and expects that the shipment will be delivered to the designated fulfillment center on time and strictly in accordance with the plan and schedule you provided. Once Amazon confirms the shipment plan, they will begin a series of preparations to smoothly receive your inventory. This includes arranging the necessary human and material resources at the fulfillment center to ensure that everything goes smoothly. However, if the shipment you send is different from the plan you previously submitted, such as inconsistent product quantities, irregular packaging, or any other problems, this will directly affect the accuracy of Amazon's forecasts. Amazon relies on these forecasts to reasonably allocate resources in its FBA (Fulfillment by Amazon) operations network to efficiently process and store inventory.


Shipments that do not match the plan will cause Amazon to be unable to properly allocate inventory in the operations network, which will affect your shipment reception time. This will not only delay your inventory listing time, but also prevent your products from being placed in an operations center closer to customers in a timely manner, thereby reducing the customer's purchasing experience. When customers cannot get the products they want quickly, they may choose other sellers, which will have a negative impact on your sales performance. Therefore, it is crucial to ensure that your shipments strictly follow the plan you submitted to avoid unnecessary delays and potential sales losses.


0 4

FAQ


Q1

What happens if I do not send my inventory to the Amazon fulfillment center specified in my shipping plan, or if I send an incomplete shipment (delete or abandon part of the shipment)?

Amazon will charge you the Amazon Logistics Inbound Placement Service Fee based on the actual inbound location you selected and the specific quantity Amazon received within 45 days after you deliver your shipment to its fulfillment center. Please note that this fee is calculated based on the actual number and location of your inbound shipments. If your shipment is sent to a different location than your original inbound plan (i.e., wrong route) due to operational errors or other reasons when sending the shipment, or the shipment fails to arrive at the Amazon fulfillment center within the specified time frame specified in Amazon's inbound policy (for example, the shipment is deleted or abandoned by you), Amazon will charge the Amazon Logistics Inbound Service Fee based on the actual number and inbound location of the shipment received. In this case, the fee you need to pay may be higher than the fee you estimated when creating the shipment. Therefore, please make sure to carefully check the inbound plan and time requirements before shipping to avoid additional charges.


Q2

What should be done if it is found that the warehousing defects are misjudged?

If you believe that an inbound defect has been misidentified, you can submit a request for investigation within 30 days of receiving the Amazon inbound defect notification.


Q3

What services does Amazon SEND include?

SEND is a logistics partner carefully selected by Amazon, responsible for shipping Chinese sellers' goods to Amazon warehouses in destination countries, providing sellers with a full range of one-stop FBA first-leg warehousing services. SEND's services include door-to-door FBA first-leg services, covering a series of links from pickup (for areas in need), export customs declaration, trunk air transport, import customs clearance to terminal delivery. For areas where pickup services have not yet been opened, sellers can also choose to deliver the goods themselves.


At present, SEND's air transport service has covered routes from China to the United States, the United Kingdom, Germany, Japan, the Middle East, Australia and other destinations. And SEND's ocean transport service has opened routes from China to the United States. Through these services, SEND is committed to providing sellers with efficient and convenient logistics solutions to ensure that goods arrive at their destinations smoothly and quickly, thereby helping sellers to better expand their international markets.


Q4

How much does Amazon SEND cost?

The price of Amazon SEND varies according to different logistics providers and delivery times, so please pay attention to the real-time price. However, compared to using offline third-party logistics, the price of Amazon SEND is lower than that of products with the same delivery time.

* Compare with the carrier's quotations of the same period. The specific quotation shall be subject to the real-time quotation.


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