When discussing sales models that have an impact on the e-commerce industry, we have to mention subscription boxes. There are many products that use the subscription box sales model, including food, clothing and other categories. Surveys show that consumers are keen to try and buy a variety of products every month, which provides a lot of room for the development of subscription boxes. The growth of subscription e-commerce The earliest subscription box service was called The Sampler. The word Sample refers to samples, which were originally launched by individual artists and suppliers to facilitate users to try various products. Since then, subscription boxes have begun to show explosive growth, and the number of users and profits of many brands have doubled every year. McKinsey's research found that the e-commerce market for subscription boxes has grown rapidly over the past five years, from $57 million in sales in 2011 to $2.6 billion in 2016 . Big brands enter the market The growth of the subscription box market has attracted the attention of major brands, which have begun to collectively enter this field. According to McKinsey data, Procter & Gamble's razor subscription service Gillette on Demand, Sephora's beauty subscription box Sephora Play, and Walmart's Beauty Box are all signs of brands entering the subscription market. In addition to launching their own subscription services, brands have also opened up the market by acquiring well-known subscription service companies. For example, Unilever spent $1 billion to acquire Dollar Shave Club, which was one of the earliest companies to participate in the subscription model and achieved very sensational results. Some findings on the subscription e-commerce market McKinsey conducted an in-depth analysis of the subscription market to explore why subscription services are so popular. McKinsey found a lot of important data about the subscription market, including: 1. More than half of the users in the subscription market are women, but men subscribe to more services Men value the convenience of shopping, while women like to try products that they are not familiar with and are not common in the market. 2. More than half of subscriptions are customized Regardless of the type of subscription service, consumers like to experience personalized services. If consumers cannot get this experience through subscription boxes, they will cancel their subscriptions. Therefore, companies that provide subscription services must continue to provide users with customized products. Another analysis of the subscription industry shows that subscription services live or die by the customer experience they provide . This industry has a high churn rate and requires companies to focus on what users like and constantly improve and adjust until it fully meets the needs of users and develops into a brand. There is a very important data: 70% of subscription service companies are located in the United States . Why doesn't China have a beauty subscription service like BirchBox? Why can't the UK produce a food subscription service like Blue Apron? In fact, most subscription companies are located in the United States because they have ready-made examples to learn from and imitate, and then occupy the market share of a certain industry. Diversification of subscription e-commerce Subscription e-commerce services are becoming more diversified, offering more additional services. For example, Amazon's Prime, in addition to being able to purchase Prime products, members can also enjoy two-day delivery, streaming services, etc. This in turn further stimulates the development of on-demand subscriptions. Another business model that subscription services have spawned is same-day delivery services. Whole Foods, which was acquired by Amazon, has launched same-day delivery services across the country. As more and more solutions emerge, same-day delivery will no longer be a unique model for Amazon, but will become the norm in the industry. Therefore, subscription services will present such a state in the future: consumers subscribe to the service, then place an order according to their needs, and receive the product within a few hours. It’s worth noting that not all ideas can become a successful subscription brand. Although we have seen the success of brands such as Birchbox and Dollar Shave Club, there are many more similar companies that have disappeared from the market. According to Entrepreneur, subscription services peaked in 2015 and have since started to decline. But that doesn’t mean there isn’t room for growth, or that subscription services are a flash in the pan and the bubble is starting to burst . The impact of subscription e-commerce on the entire e-commerce industry Subscription e-commerce has obviously had a great impact on the entire e-commerce industry, adding a new sales model to the industry and demonstrating the importance of focusing on customer experience . Subscription e-commerce relies on data and metrics to understand user needs, but there is no data that can fully provide the complete one-to-one experience that customers demand. Now subscription e-commerce has become more data-centric, striving to create a seamless shopping experience to keep consumers subscribing to services. Subscription businesses can learn a lot from the e-commerce industry as a whole. At the same time, other e-commerce companies can also learn how to build brand and customer loyalty from the subscription model. The two are complementary and perfectly symbiotic . |
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