What is J&T Express? J&T Express Review

J&T Express is an Indonesian technology-based express delivery company based on the Internet. Its business covers intra-city, domestic and international express delivery and online business. J&T is committed to using advanced IT management systems to improve the timeliness and service quality of consumer express delivery. Its main express delivery business is door-to-door collection and fast delivery, while developing Internet-related industries.

Project Background

In Indonesia, the logistics and express delivery industry is relatively backward, and there is only one old brand similar to the domestic EMS operating in the national express delivery network. With the development of the Internet era, Indonesia has gradually attached importance to the express delivery industry. In order to adapt to the development of Indonesia, the founder of J&T decided to bring China's advanced technology to Indonesia and expand and strengthen the express delivery network, covering intra-city, domestic and international express delivery and online business. Using advanced IT management systems, improve the timeliness and service quality of consumer express delivery, with door-to-door collection and fast delivery as the main express delivery business, and develop Internet-related industries at the same time.

Project Content

1) Customer management: The customer service department can accurately dispatch orders placed through the call center to various outlets; after receiving the dispatch of the customer service order, the outlet can assign a salesperson in the E3 system to pick up the items at the door.

2) Aviation platform management: collect relevant aviation delivery and arrival information management. Based on these data, each outlet can obtain aviation delivery information in a timely manner; the relevant data can be analyzed to facilitate the management to better understand the cooperation with the airlines.

3) VIP platform: A key customer management platform is provided for key customers, which can be used for placing orders, counting goods, reconciliation, tracking, etc.

4) Salesman APP: Provides express salesmen with intelligent services and query tools for picking up, delivering and checking parcels.

5) Customer APP: Customers can download the client and register at will, obtain a login account according to the verification code, and place orders and track goods anytime and anywhere.

Customer Benefits

1) Ability to check the flow of goods in real time and comprehensively check the coverage of pick-up and delivery.

2) Complete customer complaint management, reward and punishment mechanism and complete quotation system.

3) Complete financial management system: operating income statement, franchise settlement.

4) Aviation platform management and SMS notification function provide customers with more considerate services.

5) Mobile customer APP, customers can place orders anytime and anywhere, and track the status of goods at any time; salesmen can receive parcels anytime and anywhere and monitor the quality of everyone's work.

Corporate Vision

Build a high-tech express delivery company based on the Internet covering Southeast Asia.

Core Values

J&T Express provides customers with the highest quality express services with the four core values ​​of integrity, sharing, service and responsibility. Understand and identify with the company's core values, and implement them through your own actions to deepen the consensus on the healthy and long-term development of the company.