A large number of sellers have been tricked! The main picture is prohibited from being displayed. Is the Amazon system acting up again?

During the peak season, Amazon not only cracks down on violations, but also occasionally makes small moves to scare sellers. Recently, Amazon has successfully attracted the attention of sellers.

A few days ago, the purchase win rate of many Japanese sellers suddenly plummeted , and for many sellers the data even dropped below 10%. The sellers also reported that they had not been copied or had any violations, which made many sellers panic.

After this phenomenon continued for two days, Amazon finally gave the seller an explanation , informing him that the phenomenon was caused by a system failure.

Because of system failure, problems arise on the seller's side. The seller is often confused at this time. The seller said that he just wants to give Amazon a cold shoulder and learn the lesson himself.

In the past two days, the Amazon system seems to have started to "make trouble" again.

This morning, in the seller communication group, many sellers said that their main pictures had a "banned display" warning, regardless of whether the seller modified the main picture, it was still "banned display". As of press time, a large number of sellers in the seller communication group have said they have been affected!

▲ The picture comes from the seller communication group

It is understood that most of the main product pictures of the affected sellers are white-background pictures without text or watermarks. Such pictures are in compliance with Amazon's picture upload rules, but when the sellers save them, they will receive a prompt that "providing pictures will bring more sales opportunities."

Whether new or old products, they will all receive a "SUPPRESSED" display and a first picture warning : Pictures can attract buyers' attention and help them decide whether to buy the product.

▲ The picture comes from the seller communication group

Without any warning, the main picture was "disabled". Without knowing the reason, the seller tried to modify the picture, update the background, and update the table, but none of them worked. The background error was still in the picture guide module. Many sellers were puzzled. What is the reason and how to solve it?

A seller contacted customer service and the response was that many people had encountered this situation recently and there might be a system problem. The seller was advised to contact the details page team to refresh it.

▲ The picture comes from the seller communication group

Some sellers also reported that they had encountered this problem a few days ago and had contacted customer service many times, but it was not resolved. From the seller's statement, we can see his anxious mood. In the end, the seller could only remove the inventory and ship it himself.

▲ The picture comes from Zhiwubuyan

In the seller communication group, a seller posted a screenshot of the case, and the customer service said that the "disabled display" of the image was a system problem, and the relevant team was working hard to fix it, but the specific response time could not be guaranteed. This further confirmed that the problem might be caused by a system failure.

▲ The picture comes from the seller communication group

Due to system reasons, the seller's main picture was "prohibited from displaying", which caused trouble for the seller's daily operation. Some sellers' long-awaited flash sales were wasted for a day. However, as of now, this problem has not been resolved, and only one English case has been received as follows.

▲ The picture comes from Zhiwubuyan

Based on the above sellers' situations and the replies from different cases, the main picture is "disabled" most likely due to Amazon's system. Although there is no good solution yet, sellers can contact customer service and contact the detail page team to refresh it.

Sellers don’t need to be too anxious. After all, Amazon’s system failures are not the first or second. Sellers have seen a lot of ups and downs, so I believe they are not afraid of this little thing.

As more and more sellers are affected, Amazon will pay more attention and speed up the recovery. Sellers just need to wait for recovery!