Amazon has opened another physical store. Will this have an impact on the sellers on the platform?

Amazon has opened another physical store. Will this have an impact on the sellers on the platform?

It is learned that according to foreign media reports, on May 25, Amazon's first physical clothing store, Amazon Style, opened in California, USA. The store currently sells fashion brands such as Levi's, Tommy Hilfiger, Champion, Calvin Klein, etc., and it is expected to attract more brands in the future.


The picture comes from the Internet


In fact, this is not the first time Amazon has invested in the physical retail industry. As early as 2015, Amazon opened its first physical bookstore; in 2018, it opened Amazon 4-Star; its grocery delivery service Amazon Fresh also established a physical store in 2020; and in recent years there has been the unmanned convenience store Amazon Go.


But overall, the above physical stores have not been effective, and can even be said to have failed. In March this year, Amazon announced the closure of 68 physical stores, including bookstores, Amazon 4-Star and pop-up stores, and said it would focus on the operation of grocery stores and clothing stores .


The picture comes from the Internet


At a time when almost all physical stores in the clothing industry are turning to online sales, why does Amazon go against the general environment and continue to choose to open physical clothing stores?



A new model brought by Amazon Style


As an e-commerce giant, Amazon, which advocates technology and innovation, naturally opens physical stores that are different from others. The innovations of various stores before were not enough to reverse the sluggish offline economy, but this time the clothing store has been improved more thoroughly. In addition, consumers are increasingly picky about clothing choices, and the return rate of online shopping remains high . Amazon Style has specific advantages and huge potential compared to online stores.
 

1. Fully intelligent equipment makes shopping more convenient

According to the experience posted by local consumers online, Amazon Style has installed many novel and technological devices in the store. Each fitting room in the store is equipped with a touch screen. Customers can select the style and size by simply clicking on the big screen, and the selected clothing will be delivered directly to the fitting room. In addition, payment can also be settled through Amazon accounts.

The picture comes from Twitter

2. Customer data analysis and targeted marketing


Amazon claims that Amazon Style will use the most advanced machine learning technology and, when used in conjunction with a mobile phone app, consumers only need to scan a QR code each time they enter the store. The system will then record key information such as the consumer's height, body shape, style preferences, etc., and, through algorithm analysis, help customers find the products they are most interested in.

3. Combining online and offline services to provide perfect services


In order to better complement online shopping, Amazon Style also allows consumers to select the products they want to try on the app in advance , and notify customers after the products are delivered to the physical store, effectively reducing the return rate of online shopping. Conversely, if customers try on satisfactory products in the physical store, they can also choose to buy them on the online platform to use specific discounts.


Picture from marie claire

Unlike Amazon's previous physical stores, Amazon Style is more closely linked to the online platform, which is likely to have an impact on sellers selling similar products on Amazon's online platform.

 


The impact of interactive functions on platform sellers


Amazon Style has online and offline interactive functions that traditional physical stores do not have. Is the opening of Amazon physical stores a blessing or a curse for online clothing sellers who are deeply rooted in the platform? After analyzing the existing information, the following opinions are put forward:
 

Benefits: It is helpful to promote the brand

 
Since Amazon Style adopts a merchant settlement model and Amazon is very popular, physical stores may become a new offline promotion channel for clothing brands.
 
As mentioned above, consumers can make reservations through the app and easily try on any product they see online in a physical store. In the past, clothing brands had the saying "new products online, out of season offline", and although Amazon Style's new model will take away part of the brand's online sales, it will also expand the brand's influence among consumers and drive sales of online products.
 

Disadvantage: It is more difficult for small and medium-sized sellers to compete with big brands

 
The products sold on Amazon Style are all well-known international brands. Currently, it is the only physical clothing store there and the entry fee is probably not a small amount. This may not be good news for small and medium-sized clothing sellers on the platform.
 
China is a manufacturing powerhouse. In the past, domestic sellers attracted countless overseas consumers with low costs and high cost-performance ratio. The US site is one of the main markets for Chinese cross-border sellers. If Amazon's physical clothing stores increase in number and continue to be popular, the shortcomings of Chinese clothing sellers, such as insufficient brand benefits and complex after-sales problems, will become more obvious. Big sellers can also increase advertising investment at any cost, but small and medium-sized sellers may be helpless.
 
In conclusion: Amazon 's attempt to enter the physical clothing store market is very bold. It combines the rich selection of online platforms with the real experience of offline stores, providing customers with a new shopping model and a reference for the future direction of all physical stores. However, whether this move is "going against the tide" or "going astray" will probably require time and market verification.


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