What is Shopee Logistics Service (SLS)? Shopee Logistics Service (SLS) Review

Basic Introduction

After opening the One-Shop service, sellers can use the SLS (Shopee Logistics Service) service. Sellers only need to send the goods to the Shopee transfer warehouse on time, and the SLS efficient logistics network will help sellers deliver the goods to customers.

Basic Information

Basic Requirements

SLS delivery note specifications: 10*10cm

SLS package material size: after packaging>=10*16.5cm

Delivery time

1. The seller needs to ship the goods within the set DTS (days to ship)

For SLS shipment basis: Only when the seller sends the goods to the Shopee warehouse and is scanned, the goods status will change from "pending shipment" to "in transit"

If the package has not been scanned and put into the warehouse after DTS+2 days, the order is still in the "pending shipment" status and will be counted as late shipment by the system, but the order will still be valid.

2. If the seller does not ship the order for a long time, the order will be cancelled

(1) If the seller has not shipped the goods within DTS + 5 days, the system will automatically cancel the order, and the seller's order completion rate will decrease.

(2) Automatic cancellation for non-arrival will be changed from DTS+7 days to DTS (working days)+5 days (all natural days). DTS (delivery time set in the backend) will be postponed if it encounters holidays (including weekends), but it should be noted that only DTS=N will be postponed if N encounters holidays, but +5 will not be postponed and is a natural day.

Shipping Operation Guide

1. Shipping instructions for each region

Sellers need to first send the package to the warehouse corresponding to each channel. After the warehouse scans the package, it will be transported internationally. After arriving at the destination country, the local last-mile logistics provider will complete the last-mile delivery.

2. About free collection service

Shopee can provide free collection service if the seller meets the following conditions:

(1) Average daily order volume (ADO) of the seller last month:

· Sellers in South China: ADO>=200 orders

·Sellers in East China: ADO>=100 orders

(2) The proportion of pre-order goods sold by the seller (Pre-order%) is less than or equal to 10%

(3) The average delivery time to warehouse (APT) of the seller last month was <= 2.5 days

3. Packaging and Shipping Requirements

Sellers can pack multiple packages and send them to SLS's forwarding warehouse. The packaging of the packages must meet the following requirements:

(1) The packaging must be intact and not damaged;

(2) Transparent bags cannot be used for packaging;

(3) The packaging tape cannot cover the SLS label;

(4) Sharp objects must be packed in sturdy cartons;

(5) Each SLS package must be an independent package. Multiple SLS packages cannot be wrapped together.

Note: Packages that do not meet the above criteria may be intercepted and incur return fees and delays

Collection range

Shopee’s collection area in East China currently covers Shanghai, Ningbo, Yiwu, Jinhua, Hangzhou city, Yuhang area, Suzhou, Kunshan, Xiaoshan area, and Pujiang.

Warehouse Address

SLS Shanghai Warehouse

New warehouse address: No. 419 Gongyue Road, Baoshan District, Shanghai

Contact: Jiang Zhiqing

Contact number: 4008-206-207/18964673831

Receiving time: 00:00-23:59

SLS Yiwu Warehouse

Warehouse address: Side door of No. 189 Qiushi Road, Beiyuan Street, Yiwu City

Contact: Du Xianggui

Contact number: 0579-85699306 / 18321602641

Receiving time: 00:00-23:59

SLS Quanzhou Warehouse

Quanzhou Warehouse Address: No. 224, Jincheng Road, Cizao Town, Jinjiang City, Quanzhou City, Fujian Province

Contact: Mr. Qu 13055280811

Customer service hotline: 4008206207

Customer service QQ: 2880332848 (please note the place of shipment)

The delivery deadline for Quanzhou warehouse is 21:00 every day. If the goods are delivered to the warehouse after 21:00 on the same day, the goods will be scanned the next day.

Indonesia SLS Prohibited Items

• The state has expressly prohibited the export of goods, such as antiques, currency, counterfeit and fake brand items, spray containers, alcoholic liquids, asbestos, butane lighters, medical waste, toxic substances, corrosive substances, counterfeit banknotes, medicines, etc.; no dry ice, flammable and explosive items, obscene items, magnetic items that exceed the standard, oxides and organic peroxides, weapons and ammunition, soluble paints and coatings; pure batteries, CDs, aviation dangerous goods banned items and items banned by the customs of the destination importing country are not accepted; nail polish cannot be shipped, pure batteries cannot be shipped, power banks cannot be shipped, and IPhone is a banned product and cannot be shipped.

Indonesia SLS Special Products

• SLS will automatically divide special goods and general goods according to product categories

• Special goods: food, cosmetics, pure liquid and liquid-containing products, adult products.

Pure liquid or liquid-containing products such as perfume, lotion, shampoo, shower gel, etc. must be below 50ML and can be shipped as special goods.

• General cargo: All products except prohibited goods and special goods can be shipped as general cargo.

• Special instructions:

- Mobile phones and tablets can only be shipped through general goods channels, with a declared value of no more than 1,500 USD. iPhones are prohibited, with a maximum of 2 devices per package. Eyeshadows are shipped in special goods.

- Products with built-in batteries can generally be shipped, but individual cases may occur and it depends on the specific product.

a. Built-in batteries are batteries that cannot be removed. Electronic products that require batteries to be manually installed from the outside are called supporting batteries.

b. For products equipped with lithium batteries, such as digital cameras and smart phones, the lithium batteries can be shipped together with the products after the batteries are separated from the products.

c. For products that use alkaline batteries or button batteries, the batteries must be removed and cannot be shipped with the product as a set. For example, for TV remote controls with removable batteries, only the "shell" can be shipped.

d. Pure batteries, such as power banks, cannot be shipped.

- Under the general cargo channel, if the declared value of a single package is less than 100USD, no tax is required. If it exceeds, additional tariffs need to be paid according to the customs category requirements. At the same time, the maximum amount of a single package shall not exceed 1500USD.

Shopee Logistics Service (SLS) activation settings

Enable SLS logistics channel at store level: Seller Centre -> Shop Settings -> My Shipping

How to connect SLS to ERP

1. If you are a seller with your own ERP, please contact your account manager to assist in connecting to the API

2. SLS is now connected to the third-party ERP: Yicang\Puyuan\Mango Store Manager\Ibay365, and can print the waybill in the third-party ERP or SELLERCENTER

3. For other third-party ERPs that have not yet been connected or those without ERP, the shipping labels can be printed directly in the SELLER CENTER. Sellers can also push the ERP they use to connect to SLS.

Shopee product prices based on SLS logistics

Take the Malaysia site as an example:

1. Actual shipping fee (paid by Shopee): The cost of shipping from the Shopee transit warehouse to the buyer. After the order is completed, the platform will settle with the seller.

2. Seller order income: including costs, profits, domestic express delivery fees, etc.

3. Product price: the price at which the product is sold to consumers after discount

4. Platform rules: Buyers will pay part of the shipping fee, the actual shipping fee will be deducted from the buyer's payment, and the seller will hide the remaining part in the product price, which is called "hiding price"

Calculation formula

Product selling price = seller’s order revenue + actual shipping cost (paid by Shopee) - shipping cost paid by buyer (including surcharge)

=Seller's order revenue + first weight price + (weight - first weight) / additional weight unit * price per additional weight unit + surcharge for over 1KG - shipping fee paid by buyer (including surcharge)

The formula is

Product price = seller's order income + weight/0.01*0.15 MYR, weight unit KG

Note: For every 10g of product weight, the seller needs to add RM0.15 shipping fee difference to the product price; fill in the weight after packaging when uploading the product

Example

The weight after packaging is 0.5KG, the cost is RM5, the profit is RM4, the domestic logistics fee from the seller's company to the Shopee transshipment warehouse is RM3, what is the discounted selling price of the product?

Whether in area A or area B/C, the calculation is based on the following formula:

Product price = seller's order income + weight / 0.01 * 0.15

=[cost + profit + domestic logistics + other marketing costs, etc.] + weight / 0.01 * 0.15

=[5+4+3]+0.5/0.01*0.15=12+7.5=19.5 Malaysian ringgit

Taiwan Station:

Calculation formula

Product selling price = seller’s order revenue + actual shipping fee (paid by Shopee) - buyer’s shipping fee = seller’s order revenue + first weight price + (weight - first weight) / additional weight unit * price per additional weight unit - buyer’s shipping fee

Singapore Station:

Calculation formula

Product price = seller's order revenue + actual shipping fee (paid by Shopee) - buyer's shipping fee = seller's order revenue + first weight price + (weight - first weight) / additional weight unit * price per additional weight unit + surcharge for over 1KG - buyer's shipping fee

course

In June 2017, SLS logistics in Indonesia was opened to all sellers, and all new stores will automatically take effect.

In July 2017, Shopee Singapore SLS was launched.

In May 2020, in order to accelerate the recovery of domestic cross-border sellers and seize the dividends of online shopping at home in Southeast Asia during the epidemic, Shopee Logistics Service (SLS) launched the "3+1" upgrade plan, which consists of three major sections: first-leg collection, trunk line transportation, and full-process insurance, in conjunction with overseas warehousing services. It will break through the bottleneck of cross-border logistics in Southeast Asia during the epidemic and build a "high-speed order-explosive road" to the key markets of China's largest trading zone.

FAQ

1. Why is the SLS option in My Shipping turned on, but SLS is still not displayed on the product page?

All new stores that have been opened after the SLS channel is fully opened will be automatically opened; experienced sellers who have already settled in before the opening of SLS need to update the logistics settings in batches before they can open the logistics at the product level.

2. Why can't some orders get SLS tracking numbers? How to handle such orders?

• If the order contains prohibited goods listed in 4.7.5, the order number will not be generated.

• If you have confirmed that there are no prohibited items in your order, please contact your merchant manager

3. What product descriptions may violate Indonesian customs declaration regulations?

• The product description for customs declaration is different from the sales description. The sales description can be attractive, but the customs declaration description must comply with customs regulations. Be especially careful when using words such as "sex" or "danger".

• The declared value of a single package of general cargo shall not exceed 100USD, otherwise a 40% tax will be incurred.

4. Why does the order meet the freight subsidy conditions, but the order does not show the freight subsidy amount?

Currently, the shipping subsidy will only be displayed for orders from Taiwan and Indonesia sites after they are shipped, that is, when the order is in the Shipping status.

5. After Indonesia enables SLS, the seller’s backend will display the logistics price. Which region is this price from?

The prices shown are based on the actual postal code.

6. Can JNE (SLS Indonesia local carrier) provide secondary delivery?

If the package is returned to JNE warehouse due to unsuccessful initial delivery, JNE can make a second delivery without charging delivery fee. Before confirming the second delivery, the local customer service will confirm the delivery address with the buyer.

7. What is the return process if the buyer is not satisfied with the goods?

Due to the complexity and particularity of cross-border logistics, the platform system does not provide buyers with a logistics channel for returning or exchanging goods. Therefore, buyers with this need must communicate with the seller privately to resolve the issue and bear the return shipping costs themselves.

8. Does SLS-ID calculate volumetric weight?

SLS-ID sellers settle directly with Shopee, do not calculate volumetric weight, and charge according to actual weight.

9. Does SLS-ID have a weight limit?

The freight rate table only lists items under 5KG.

SLS-ID can transport cargoes up to 30KG, and the freight can be calculated by analogy according to the freight table.

References

• 1. Shopee's self-built logistics SLS launched collection service in East China: Sohu [cited on 2017-12-13T16:00:00.000Z]
• 2. Shopee upgrades cross-border logistics capacity, and the "3+1" model helps domestic products lead Southeast Asia's digital trade: Financial Stock Network [cited on 2020-05-01T16:00:00.000Z]