How to safely change the payment account to avoid triggering Amazon's second review? Here is a guide

The internal full name of the second review is Bad Actor Prevention (BAP), so it is a round of review and verification based on the first review and European KYC, targeting some accounts with questionable relevance, questionable information, and questionable compliance.

As we all know, modifying the seller's store backend information is extremely likely to trigger Amazon's KYC review, especially for sensitive information such as payment accounts, company addresses, legal person information, etc.

Under normal circumstances, Amazon will ask sellers to provide relevant review materials in the second review email:

1. length of time you have been in business.

Time for foreign trade

2. Sources of your amazon inventory, include invoice from past 6 months.

Purchase invoices within 6 months are used to prove your purchasing channels. The invoices need to include the supplier's address, name, phone number and other information.

3. storage location of inventory.

The local inventory location, this place can be filled in with the company's address

4. Addresses of any retail locations.

The address of the local store, or the company address

5. link to business website.

Product website

6. links to other websites that you actively sell on.

Other websites where your products are sold are generally eBay, AliExpress and other foreign trade sites. If there are none, you can leave it blank.

7. tracking information for recently shipped orders if applicable, found on the Manage Orders page in Seller Central.

Recently shipped order information

8. tax ID or dun brastresst number.

Foreign tax number

In fact, a store that changes its payment account does not necessarily trigger a second review. Relatively speaking, most of the stores that trigger a second review have some problems with the account itself.

If this is the case, the seller can pass Amazon's review if they submit the information mentioned in Amazon's second review email, but the premise is that the review information must not be falsified; if they cannot provide it, they must explain the situation to Amazon in a timely manner;

If sellers receive an email indicating that their review has failed, it means that Amazon will no longer reply to any of your emails. Unfortunately, your account is suspended.

So how can sellers safely modify the payment account without triggering Amazon’s second review mechanism?

When sellers change the payment account in the Amazon backend, they generally encounter the following four situations:

1. After logging in to the account backend to change the receiving account, there is no abnormality in the account and it can be operated normally;

2. A few hours after changing the payment account, the account was locked when logging in again. Amazon asked me to change the password and log in again, and the account could be used normally. This is because the operation triggered Amazon's account protection mechanism;

3. Change the payment account and log in to the backend. If you find that the payment card information or credit card information that you just bound to the account is gone, this actually triggers Amazon's account protection mechanism. You can add it again.

4. After changing the payment account, you will receive a notification from Amazon asking you to submit the company bank statement. This also triggers Amazon's account protection mechanism. If this happens, apply for an account certification letter in the WF account background and submit it to Amazon.

Taking the World First account as an example, this article explains in detail the specific steps to change the Amazon payment account without triggering an Amazon platform review.

In order to avoid triggering the review of the Amazon platform as much as possible, there are a few points that need special attention:

1. Change the payment account on the computer where you operate your Amazon account every day to avoid changing the payment account when logging into your Amazon main account once a month, which can easily trigger a system audit;

2. Try to avoid changing the receiving account within three days before and after the platform payment date;

3. After adding a new payment account in the background, it is best to wait for a period of time, such as a payment cycle, before switching back, and do not delete the old account in a hurry. This operation is not likely to trigger the system to determine that the account has been stolen. This applies to all sites;

4. Before changing the payment account, be sure to report to Amazon first, either by opening a case or sending an email, to eliminate the risk of Amazon misjudging the operation as someone else's.

Therefore, how can sellers reasonably avoid Amazon’s second review when changing the payment account?

1. Report in Advance

1) Method 1:

Open a case: Get Support - Your Account - Update Bank Account Information

2) Send an email:

Email template:

Dear Amazon Seller Support Team,

I would like to notify you of a change in my bank account information for mystore on amazon.xx (region NA/EU/JP, etc.): XXXX (store name + store link)

Current Bank Account Number is: XXXX (old bank account number)

BankLocation: xxx

New Bank Account Number: XXXX

BankLocation: xxx (Bank related information can be viewed in the World First backend)

Please let me know if you have any questions.

Regards.

Sellers on the European site should pay special attention. When sending the registration email, it is recommended to attach the "Account Certification Letter" provided by the Worldfirst GBP or EUR payment account backend as an attachment.

2. Wait for a response

Amazon customer service will generally reply and confirm within 1-2 days and make relevant records for the store application.

3. Change the receiving account

After receiving confirmation from Amazon, save the relevant screenshots and you can change the payment account.

If the account security verification is triggered during the account change process, you can unlock the account by following the steps below:

▲ Find the notification email from Amazon to verify the security of your account: Review of your Amazon.com seller Account . This email is for Amazon to verify that the account update is your personal operation.

▲ Secondly, complete the following steps according to the email prompts:

Step 1: Click “Forgot your password” on the login page to change your password and wait for Amazon to send an email to confirm that your password change is successful.

Step 2: Re-add the payment account you want to bind;

Step 3: Set up two-step verification again;

Step 4: Send a confirmation email to Amazon by clicking the “Appeal” button next to this message on the “Performance Notification” page in Seller Central. You can also send a confirmation email through the “Contact Us” page in Seller Central Help.

After receiving the confirmation email, Amazon will conduct a review within 1-3 working days. After the review is completed, the account can be restored to normal use. In addition, if the account is still not restored after completing the above operations, it is recommended to send an email to the local Amazon performance team to explain the change of the payment account.