How to write an Amazon copyright settlement email? Copyright infringement complaint email template sharing

For Amazon sellers, the more operations they perform and the higher the probability that their accounts will be recorded by the system, the greater the risk. It is common for accounts to be blocked due to negligent operations. So how do you write an Amazon infringement settlement email? What are the infringement complaint email templates? Let's take a look.

How to write a settlement email to the complainant after Amazon infringes your rights? First, analyze the reasons for the complaint, and then submit relevant evidence to appeal to Amazon. Specific infringement complaint email templates can be found below.

Infringement complaint email template:

1. First, explain your purpose

Dear xxx:

I am a principal of(Your Store). I am writing to...

Root Cause of the Issue: (This is the root cause of the problem. Admit your mistakes in this step. For example:)

We send follow-up e-mails to dissatisfied customers requesting the customer "reply to this e-mail directly" to resolve the issue, so as not to use Amazon's customer service

- Since we mistakenly were guiding them around the Amazon customer service team, we believe Amazon may have identified this as manipulation.

-However, these e-mails were not manipulating the customer for reviews but rather directing them to our store so we could resolve the situation as soon as possible....

2. Then give you a remedy that you can implement immediately

We have implemented the following Corrective Measures to immediately correct our mistake:

-Retracted our statement offering discounts in exchange for reviews.

-Contacted customers who purchased our products from other e-commerce platforms to instruct them to only write reviews on the e-commerce platform where they purchased the product, providing a link to direct them to the appropriate venue to write a review...

3. Provide preventive measures for the future

Preventative Measures:

-Reevaluated our entire business practice and implemented the following:

Hired additional staff to review Amazon's policies on a routine basis to ensure we are in compliance with all of existing Amazon's policies as well as future policies.

-Conduct weekly reviews of our business practices to ensure that the company is in full compliance with Amazon's policies....

Finally, just talk about your good operation plan in the future.

Of course, not all complaint letters contain complete information. There are also cases where the reason for the infringement is not mentioned in the complaint letter and the other party has not responded after the email was sent. For different situations, we should analyze the specific problems and prescribe the right medicine.

① If the specific reason for the infringement is not mentioned in the Amazon complaint email, it is recommended to follow Amazon's official requirements: first contact the complaining party, and copy the email to Amazon officials at the same time, requiring the complaining party to inform the reason for the infringement and conduct friendly negotiations.

② If you have sent inquiry emails to the other party many times but the other party has not responded and we have no way of knowing the specific information of the infringement, you can contact Amazon via email.

After we have confirmed the cause of the infringement through various means, there are two situations: ① We have indeed committed infringement; ② We have not infringed or whether we have infringed is controversial. Sellers should adopt different approaches for different situations.

a. When we do infringe the copyright, we suggest that you remove the listing that may infringe the copyright, and then write an email to Amazon to file a complaint. The attitude of the complaint needs to be sincere, indicating that it will not happen again and that there will be some subsequent improvement plans.

b. If we do not infringe or the infringement is disputed and/or we also have corresponding intellectual property rights, and we have not received a response after contacting the complaining party many times, it is recommended to submit the analytical evidence of our product's non-infringement to Amazon officials via email.

The above is how to write an Amazon infringement settlement email and the sharing of related email templates.