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Customer service reply topic 1. You should ask in QA (you can try it with or without VP , for example, if the buyer asks whether this product has a certain function.) This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it He should ask in ""QA""or email to the seller,not leaving a bad review here for us,so it is very fair Please investigate it, and help us to remove it. Thank you 2. Very satisfied, but give a bad review (if the buyer leaves 1 star or 2 stars, you can remove it, but 3 stars is difficult to remove) This is review, we though that the buyer left with wrong star Carino. I'm in a bad mood, I'm in a bad mood, I'm afraid I'm afraid of it Buon prodotto. Consegna perfetta"" The content of this review,all aspects are positive,but he left us with only 3 stars, Maybe the buyer is too excited to click with the wrong star by accident. Please investigate it and help us to remove it. 3. The product you received is broken (if it is delivered by Amazon, you can appropriately say in the email that the product packaging is seriously damaged and it is Amazon’s responsibility) This is review,the buyer said that she received the Scratches one,and the package was broken,so we though the package was damaged when amazon shipped it. Cause the package was shipped by amazon,so amazon will be responsible for it. We checked all of our products very carefully before shipping to amazon warehouse,so the product is good when we ship it. Please investigate it and help us to remove it. Thank you 4. Second-hand goods Dear Amazon This is review, the buyer said that she received the Scratches and the used one, and the package was broken, so we though the package was damaged when amazon shipped it. And the item must be the returned product by other buyer,Amazon did not check the returned item carefully, and put the returned item to the sellable warehouse. So this buyer received an used product. Cause the package was shipped by amazon,so amazon will be responsible for it. We checked all of our products very carefully before we shipped the products to amazon warehouse,so the product is good when we ship it. Please investigate it and help us to remove it. Thank you 5. Negative reviews contain insulting language The comment includes obscene language, please remove it, thank you. The customer review includes obscene language. Every buyers have the right to review product, but i don't think that he should use foul language, it can't meet the guideline of the review policy from amazon The content of review: "Only the dirty words are captured" Please investigate it and help us to remove it. 6. No vp (hard to find, you can try) I found all orders and can't find this order, the reviewer never buy it and use the product, this is a malicious comment, please help me remove it. Thank you in advance. 7. Unable to use (e.g. 331 will not start) This review regards to asking the functions about the product,maybe the buyer does not know where to ask about it He should ask in "QA" or email to the seller,not leaving a bad review here for us,so it is very unfair Please investigate it, and help us to remove it. 8. Leaving a wrong negative review (this is rare, he left the same negative review in our store and other sellers, but we don’t have VP , but other sellers have VP ) This is review,we though that the buyer left in the wrong link. The 2 reviewers for the 2 links are all the same, The buyer left the review in our product link,there is no ""Acquisto verificato"",but he left in another store link,there is ""Acquisto verificato"",so we thought that the buyer left the review in the wrong link,and realized that he did it wrong,so he reviewed to the correct link again,so for other store link,there is ""Acquisto verificato"" https://www.amazon.it/gp/customer-reviews/R3ARNY492G1KHW/ref=cm_cr_getr_d_rvw_ttl?ie =UTF8&ASIN=B073XZD3PF 2.Here is another link(with ""Acquisto verificato"",the buyer should left his review in this link,not ours) CORREZIONE FEEDBACK non funziona con huawei p9 lit... Please check the attachment. Please investigate it and help us to remove it. Thank you If the customer service department helps to delete it, just open another case after a day or two. If you encounter a different customer service department, the message may be deleted. These reviews can be directly copied to a text file after each case is opened. The next time a case is opened, the text file can be directly copied to the text file without having to fill it out again and again. As follows: (next time when opening a case, just copy it directly) ASIN or ISBN of the product:B01LZE2PKP---removed Title of the review:Da non comparere The name of the reviewer: Paolo The date of the review as it appears on our website:16 settembre 2017 The direct link to the review /post (click the 'Comments' link after the review, and copy/paste the URL that displays in your web browser: https://www.amazon.it/gp/customer-reviews/RMQID9LA90Y8K/ref=cm_cr_srp_d_rvw_ttl?ie=UT F8&ASIN=B01M01NX1P The comment includes obscene language, please remove it, thank you This comment is a question to our products. Customer is asking how does the swimming function work. It shouldn't be a product's review. It is just a question. Customer left the wrong position. Also, we have answered his question by comments and email. Please remove it. Thanks As the review the customer complain that it is no charger,however,in fact,for this fitness tracker,our accessories without charger,because it is no need the charger to charge,the correct charge way:use the usb port of a computer or power adapter connected to the socket Wall And please check with the attachment,The charge way we have clearly described in our user manual and product page.so it is no our product problem,it is the customer not read the information about the user manual and product page So please help us remove it,this review is unreasonable and it will mislead the other purchase Violation of pricing policy This review violates the amazon policy about"Comments on pricing, product availability or purchase options are not related to the product and should not be shared in Customer Reviews or Customer Questions and Answers." It is no fair for us, and it will also mislead the other buyers, please check it and remove it, thanks!!! No vp, malicious bad reviews This customer review without Verified Purchase, I found all orders and can't find this order, the reviewer never buy it and use the product, it is no base on a honest opinions and experience, this is a malicious comment, it is no fair for us, and it will also mislead other customers, please check it and help me remove it. Thank you in advance. Dear Amazon, the customer complained that there is no charger in the package, but, in fact, our fitness tracker doesn't need a charger to charge it, it can be charged directly, we have also mentioned it on our listing Another concern, we found that the order is purchased without verified, and we also cannot find this order, so the buyer must leave a wrong review on our product. It is no fair for us, the customer review is no base on an honest and real experience, please remove it, thanks! Hi, the customer review is all about shipping, and the order is shipped by Amazon, it is no fair for us, please remove it, thanks No order competitors found Sorry to bother you, however I can't find this order even found all the orders.The reviewer never buy ut and use the product,this is a malicious comment, it must be from the competitor, so unfair Pls kindly help us to remove it. Highly appreciated for your help. Best regards |
