The value of online returns in the United States exceeded $200 billion in 2021! Nearly 20% were auto parts!

According to data from the National Retail Federation (NRF), the number of returned goods has exploded in recent years due to the development of the e-commerce industry and the gradual improvement of return services. Last year, the total online retail sales in the United States reached 1.050 trillion US dollars, and approximately 218 billion US dollars of goods were returned.

Data shows that the total retail return rate in 2021 (16.6%) was higher than 10.6% in 2020, with the online return rate being in line with the average level in recent years (20.8%).

The categories with the highest return rates are almost the same as in 2020: auto parts (19.4%), clothing (12.2%), and household goods (tied at 11.5%). The most common methods of refund are credit card (22.78%), cash (12.69%), and debit card (7.04%).

NRF executive officer Mark Mathews expressed a positive view on the survey results, saying that while returns have increased in recent years, it is also a positive reflection of retailers further connecting with their customers.

Editor✎Irene/

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