Survey on U.S. consumer online shopping satisfaction: 74% of people regret buying something

According to a recent survey conducted by the shopping platform Slickdeals, 74% of American consumers feel "regret" after purchasing goods online, among which the biggest reason is that the goods do not meet expectations.

The Slickdeals survey of 2,000 Americans revealed that the main reason U.S. consumers regretted their online purchases was that the item was worth less than expected (39%), followed by not using it as often as expected (34%) and spending too much (32%).

The study found that 73% of consumers regretted buying more than 15 items online. Most consumers also said that they left the items to collect dust after purchase (45%), while some chose to resend (40%) or return or exchange the items (39%).

43% of consumers said they purchased these products mainly because of advertising, followed by low price (43%) and favorite color (42%).

In addition to regretting their purchases, many people are frustrated with the shipping process. 38% of consumers have experienced delayed delivery, 38% have had their packages delivered to the wrong address, and 36% have had their packages shipped to a different location. Meanwhile, three in five people reported having their packages stolen during shipping.

Editor ✎ Xiao Zhu/

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