According to a survey of 2,000 American adults conducted by social shopping platform Slickdeals, 58% of respondents said they would like to avoid returns, 66% said the worst experience in online shopping is going through the returns process, and 67% said they hate returning purchased items. The survey noted that 29% of respondents found online returns more difficult than offline returns, with concerns about having to pay for shipping (42%), the item being lost or not arriving at its destination (39%) and having to go to the post office (37%). According to the survey, American consumers are most likely to return the following products due to dissatisfaction: phones (38%), clothing (38%), televisions (37%), computers (37%) and clothing accessories (31%). Conversely, underwear (25%), groceries (25%), clothing accessories (24%), beverages (23%) and phones (22%) were ranked as the least return-worthy items. Here are some other findings from the survey:
According to a survey conducted by Pitney Bowes BOXpoll, each online return costs retailers approximately 21% of the order value, and some brands lose even more. As a result, 70% of retailers are actively trying to reduce return costs by addressing shipping or handling costs. Editor ✎ Nicole/ Disclaimer: This article is copyrighted and may not be reproduced without permission. |
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