Amazon has perfected several features!

Based on past experience, Amazon seller support customer service has two time periods when online chat is not supported: one is after 6 pm, and the other is weekend time.

This has always been complained by sellers. Cases cannot be opened on weekends, which is very troublesome for many sellers and operations, because if problems arise after 6 o'clock or on weekends, sellers can only contact through emails, and they have to wait for more than ten hours in vain.

But no need for that anymore!

Effective November 9, the Account Health support team will have adjusted hours:

• Weekend Mandarin support hours will be adjusted to: 9:00 am to 5:00 pm Beijing time.

• The weekday Mandarin support hours remain the same: 7am to 7pm Beijing time.

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Amazon announces full switch to Passkey password-free login

Recently, Amazon announced that it will fully switch to password-free login. Starting next year, it will gradually promote pass keys to all Amazon applications and services, allowing more users to log in directly using pass keys.

The pass key is generated and bound to the device. Login can be performed with the pass key. To improve security, Amazon, like most companies, uses additional digital verification, including PIN code, fingerprint recognition, and facial recognition. The pass key can only be called after recognition.

This update can effectively reduce the problem of sellers not receiving two-step verification codes. It is equivalent to that on the bound device, sellers only need to pass the biometric verification to log in.

Not only does it make the operation simpler and speed up the login process, it also avoids the risk of password leakage and improves the security of account management.

It is understood that there is also a small function - the draft completion dashboard has also been updated.

Amazon has updated the “Complete Your Draft” dashboard to provide more efficient tools to manage and organize draft product listings, streamlining the process of creating, editing, and publishing listings.

The above updates are helpful to sellers in improving operational efficiency to a certain extent, which is very good.