Can sellers also file AZ complaints with Amazon? !

beginning

Let me first ask all sellers what is the worst thing about doing business on Amazon?

Being complained by buyers is probably the most troublesome thing for students. On the one hand, Amazon definitely favors customers, and sellers rarely win complaints. On the other hand, whether complaints are resolved or not, and whether orders are shipped by the seller or FBA, it will affect the performance of the store.

(Click on the image to enlarge it)

I have already discussed this newly added performance content separately before. If you need to review it, please click below.

Product quality will also affect Amazon store performance!

Back to the complaint, it is disgusting that the seller has no means of counterattack. Not only does it not benefit if it wins, but it also has no means of appeal if it loses, and can only admit defeat. But now this complaint has taken a turn for the better.

Sellers now have a channel to seek redress - SAFE-T claims

What is a SAFE-T claim?

Simply put, if sellers have any opinions ( grievances ) about Amazon's decision to issue a refund to buyers, they can appeal through SAFE-T (full name: Seller E-Commerce Transaction Guarantee).

If Amazon determines that the seller is not at fault, it will issue compensation to the seller's account. Are you excited after hearing this? Let's take a look at what orders can be used to make SAFE-T claims.

If you meet the conditions mentioned above, you can file an appeal openly. Here is where the entrance is.

After entering the page, create a new SAFE-T claim, enter the order number to check eligibility, and if you pass, there are some steps such as stating the reason and uploading evidence. After completing the submission, Amazon will contact the seller by email to inform him of the compensation result.

When applying for SAFE-T, the official also gave us the following points to note.

Although it still depends on Amazon's mood whether to compensate or not, and how much to compensate, it is a huge improvement from sellers having no way to complain to opening a claim channel. I still hope that more policies and functions that benefit sellers can be introduced.