What is Amazon Product Review? Amazon Product Review Evaluation

Review Type

VP reviews, or Verified Purchase, are reviews left by users who have actually purchased the product.

Non-verfied purchase review: writing a review for a product without purchasing it.

Green label, that is, Vine Voice! Products invited to participate in the Amazon Vine program will be provided to Amazon by suppliers, and then Amazon will officially send the products to Vine reviewers for free and ask them to write reviews. These reviews are marked with a small green label.

Pros and cons of direct reviews

Advantages: It can quickly increase the number of reviews and boost sales;

Disadvantages: direct reviews can be easily deleted, resulting in the listing being shut down, and in the worst case, the account may be closed.

Direct review regulations

1. If a buyer's product review is judged not to comply with Amazon's review rules (it may contain content such as evaluation or promotion assistance), Amazon may decide to delete (removed) or reject (rejected) the message. Once the message is deleted or rejected, the buyer will not be able to leave a review for the same product again, even if the content of the review is different.

2. Product reviews can contain links to other products sold on Amazon.

3. Buyers living under the same roof can only leave one message for the same product. Multiple messages are not allowed.

4. Each buyer (not reviewer!) can submit five direct reviews per week. The number of direct reviews per week starts from 12:00am UTC on Sunday and ends at 11:59pm UTC on the following Saturday. This rule does not apply to Vine Reviews, electronic/physical books, music and video products.

5. If Amazon finds multiple product reviews on the same product within a short period of time, Amazon may set a limit on the number of direct reviews for the product.

Review Rules

1. Buyers must spend at least $50 via a valid credit or debit card;

2. Prime membership subscriptions and product promotion discounts are not included in the $50;

3. You cannot leave repeated comments for the same delivery address;

4. If the product review given by the buyer is judged not to comply with Amazon's review rules (it may contain content such as evaluation or promotion assistance), Amazon can decide to delete (removed) or reject (rejected) the message. Once the message is deleted or rejected, the buyer will not be able to leave a review for the same product again, even if the content of the review is different.

5. Product reviews can contain links to other products sold on Amazon.

Commenting prohibited content

1. Create, modify or publish reviews or community content about your own products or services

2. Create, modify or publish reviews or community content about competitor products or services

3. Providing compensation for customer reviews - Providing compensation, including free or discounted products, in exchange for creating, modifying, or posting a review or community content

Amazon bans incentivized reviews

Amazon prohibits sellers from offering any form of compensation in exchange for reviews, including:

1. Payment (including currency or gift cards);

2. Refunds or compensation, including refunds or compensation provided through non-Amazon payment methods;

3. Free products;

4. Eligibility to participate in a sweepstakes or competition;

5. Offer discounts for future purchases;

6. Other gifts.

Only allow buyers to submit reviews for items that have been posted for sale. The following items are excluded

1. DVD and Blu-ray movies: Reviewers can submit reviews before the movie is released, based on the movie's theatrical run. For music and video games, pre-release reviews are not available.

2. Books: If a book has other versions available, you can submit a review before it is released. For example, if the hardcover version of a book has been released, you can review its pre-release paperback version.

3. Vine pre-release copies: Vine reviewers can review products before they are released. For more information, see About Amazon Vine .

If you see a review for an unlisted product that doesn't fit any of the above criteria, please report it using the Report Abuse link next to the review.

Reasons why comments disappeared

1. Violating Amazon review rules:

Sellers post reviews pretending to be buyers;

Buyers post multiple negative reviews for the same product;

Reviews from buyers in exchange for cash;

Buyers post reviews to earn rewards;

5-star reviews from the product creator’s family members to help boost sales

Product reviews posted by sellers after they were promised a refund or exchange.

Negative reviews posted by sellers for competitor products;

An artist posts a positive review on a peer's album in exchange for a favorable review.

2. Buyer deletes;

3. After the variant is split, it will follow the original sku.

How to get more reviews

1. Store optimization: Although it is not possible to directly obtain positive reviews, it can greatly reduce the rate of negative reviews.

2. Amazon tacitly allows review methods, such as vine products, early reviewer programs , etc.

3. Risky but low-cost artificial review manipulation: Currently, most sellers rely on artificial review manipulation to increase their rankings.

The development of Amazon reviews

In 2012, Amazon established an office in Guangzhou and began to recruit Chinese sellers. The first batch of entrants received orders out of the blue without having to fake orders.

From the beginning of 2014 onwards, with the influx of a large number of sellers, competition began to become fierce. Some sellers needed to use some unconventional means to improve their competitiveness, and the vast majority of fake order sellers began to fake orders.

In 2016, Amazon regulators ignored the issue because there were not many fake sellers and the impact was not significant. However, as more and more sellers joined the "fake review" army, it directly violated the original intention of the Amazon platform. Therefore, Amazon began to crack down on fake reviews in 2016:

In January, Amazon removed the VP mark for reviews of orders with discounts of more than 50%;

In March, legal proceedings were initiated against individual reviewers in the United States;

In June, Amazon removed the VP mark for reviews of orders with discounts of more than 30%;

In July, Amazon launched the cloud inspection rating tool to conduct platform-wide inspections. Based on the number of authenticity reviews, the tool assigns a corresponding grade (AF) to ASINs to combat fake reviews. The grade determines whether to remove fake reviews, products, or store sales permissions. According to statistics, more than 95% of products with fake reviews are rated F.

In September, Amazon buyers must use a valid credit or debit card to register an account and purchase at least $50 in order to leave a review (except for Amazon Prime members). However, sellers can still provide free or discounted products in exchange for reviews;

In October, Amazon banned sellers from using free or discounted products (including third-party platforms) in exchange for reviews, and sellers can only obtain reviews through Amazon Vine Voice project team. It also clearly stated that if sellers continue to use free or discounted products in exchange for reviews, the Reviewer product will be removed at best, and the store sales privileges will be removed at worst.

In November, Amazon began to delete reviews that did not have the VP mark, were not relevant to the product itself, and were not relevant to the purchasing experience.

Since January 2017, more review calculation rules have been introduced, and the scale of review deletion has changed from deleting individual reviews to deleting reviews in batches.

In February 2017, the first warning was issued to sellers who manipulated reviews in bulk.

In June 2017, Amazon launched its early reviewer program.

In February 2018, Amazon banned a large number of accounts suspected of false orders, and a large number of sellers’ accounts were closed.

In May 2019, Seller Support will no longer have the authority to handle Review issues; the use of Seller Support's "Refresh Review" related tools has been transferred to the Review team due to policy updates.

References

• 1. Amazon review policy update, how to get a review? : Cross-border Talent Network [cited date 2019-05-10T16:00:00.000Z]