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Company Profile

Founded in 1999, Lotte International has been deeply rooted in the Canadian market for 20 years and can provide intelligent cross-border logistics solutions for cross-border e-commerce.

Currently, the company has four subsidiaries including South China (Headquarters in Shenzhen), East China, North China and Canada, and has overseas warehouses in the two ports of Vancouver YVR and Toronto YYZ in Canada.

Company product advantages

The overseas warehouses in Vancouver and Toronto, Canada, are 1,000 square meters each, totaling 2,000 square meters, and handle an average of 50,000 shipments per day. They can provide cross-border e-commerce companies with services such as free storage for 30 days after returns and secondary re-dispatch during the storage period, helping sellers reduce losses and realize the possibility of secondary sales.

Lotte International is one of the only two agents of Canada Post in mainland China. We have formed a good tacit understanding with Canada Post through long-term cooperation.

Lotte International's local commercial customs clearance company in Canada has reached a strategic partnership with CBSA (Canada Border Services Agency), and the commercial customs clearance cargo detention rate is 1‰ (one thousandth).

Lotte International has abundant aviation resources and is a first-class bronze agent of HNA HU and Air Canada AC. The company has a large number of professional aviation operations teams to provide efficient flight transportation services. During the Covid-19 epidemic in April and May 2020, three charter flights were guaranteed to fly directly to Canada every week to ensure the rapid supply of epidemic prevention materials.

The use of the electronic pre-clearance system EDI can greatly shorten the customs clearance time and the entire transportation time of goods, indirectly improving the quality of service provided by cross-border e-commerce to buyers.

The company has its own professional transport fleet and an experienced operation team.

The Customer Service Department, Channel Department, and Finance Department provide exclusive services for each cross-border e-commerce company and a full set of service specialists for each customer service representative.

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