What is Honeycomb SCRM? Honeycomb SCRM Review

effect

Improve customer service efficiency

Deep prevention of fraud buyers

Greatly optimized workflow

Save advertising costs (secondary activation of fans)

Function Introduction

1. Fan Management SCRM

Used to integrate fan resources, achieve fan classification and funnel follow-up, and one-click reach

All your Facebook conversation contacts will be automatically synchronized to the background, and their accounts, sources and other attributes will be clearly visible in the background. For high-quality fans, you can customize labels for them, and classify and manage different fans.

Fans High Seas: Import all Facebook session contact resources and visualize fan information

Fan stratification: divide fans into multiple strata through the label system and conduct targeted marketing

One-click access: Second activation for accumulated fans

2. Automated Operations

Beta Robot realizes fully automatic or semi-automatic communication with fans, as well as advanced automation functions, such as automatic tagging according to the content of the conversation, automatic SOP, freeing up manual sending, and 24-hour automatic reply

Through standardized and efficient responses, the conversion rate is maximized

Automatic greeting

Keyword trigger

Automatic tagging capability*: By identifying certain keywords or certain interactive actions, it automatically adds specified tags. For example, if the other party mentions "review", it adds [Review fans]

Chat SOP*: Flexible and customizable script settings, standardized communication execution by robots

3. Risk Control

The blacklisted buyers’ information database of the entire network is stored, the database is updated in real time, and the blacklisted fraudulent buyers are filtered in real time

4. Automatic Refund

API connects to overseas payment tools, and automatically returns funds. Eliminate the labor costs of manual operations, save time and effort, and improve efficiency

5. Automatic analysis and summary report

How many new followers did you get in the past week? How many new followers did you get on average per day?

How many ads did you run on your homepage yesterday? How many fans did you gain?

What is the average cost of attracting fans?

What percentage of fans covered by your ad communicate and interact with you?

The answers to these questions can be found in the system's automated analysis and statistical reports.

References