What is Customer Service by Amazon (CSBA)? Customer Service by Amazon (CSBA) Review

1. Introduction to CSBA

The CSBA team will provide real-time after-sales service for your self-delivery orders 24/7 in the native language of overseas site customers.

This service allows your self-delivered orders to enjoy the same customer service experience as Amazon Logistics (FBA), thereby helping to reduce transaction claims, return and exchange rates, and order defect rates, reducing the seller's customer service burden and costs, and helping sellers to rapidly grow their business in overseas sites.

2. Pain Points for Sellers

1. Unable to understand customer opinions and communication difficulties

2. Unable to respond to customer information in a timely manner, negative reviews and returns continue

3. It is difficult to maintain an economical and efficient customer service team

3. Three major advantages of CSBA

1. Provide high-quality, real-time native-speaking customer service 24/7

2. Carry out multi-channel customer service (telephone, online chat, AI customer service assistant and email)

3. Provide the same customer service experience as FBA orders, and improve the service satisfaction of self-delivery orders

4. CSBA helps improve seller performance and customer experience

1. The average buyer feedback time is 6 times faster

2. CSBA service satisfaction is as high as 98%

3. Average transaction claim rate decreased by 42%

4. Average order defect rate decreased by 38%

5. Reduce the average customer return rate by 30%

6. The average negative customer review rate decreased by 37%