What is a Return Request? Return Request Review

Return Request refers to a return request. If the customer is not satisfied with the product after receiving it, or because the store’s product has quality problems, etc., he or she can initiate a refund application in the background of the buyer’s account.

Return Process

①Print the return barcode---> ②Prepare the box---> ③Paste the return barcode---> ④Send

To summarize:

1. Reason for return: no limit

2. Return time limit: 30 days for FBA, you can check the specific number of days in Your Orders; FBM has no limit, the sooner the better

3. Return process: print barcode - prepare box - paste barcode - send

Return Fees

After receiving the product, if the product is damaged due to Amazon FBA, the return can be free of shipping; if not, you will need to pay for it yourself. The following are Amazon's regulations on free shipping returns:

Amazon provides free returns on some products, which can usually be seen next to the price on the page. Free returns only apply to FBA products. If you buy products shipped by third-party sellers, customers need to negotiate with the seller, depending on the reason for the return and the final result. The direct result after the return is: a full refund of the product, generally excluding the shipping costs incurred when purchasing the product. Customers can also choose to return it in the form of an Amazon Gift Card.

Seller return processing

There is a Manage Return option in the Orders menu of Amazon backend. Click it to see the recent customer return information. Of course, when you enter the seller backend homepage, you can also see the return request information on the left.

Sellers can choose from four options:

1. Authorize Request (authorize return).

The seller agrees to return the product and provides a return label to the customer. The result of the return will not affect the seller's account health indicators, but customer return requests that are not handled in a timely manner are likely to develop into A-to-z Claims. The customer's A-to-z Guarantee has a great impact on the account.

2. Deny Request (refuse return).

If the seller refuses the buyer's return request, he/she needs to fill in the reason for the refusal and a message of no more than 1,000 characters. The reason should be able to take into account both the customer's mentality and the seller's cost. After all, Amazon still favors customers. Sometimes, even if the seller refuses the customer, Amazon will still refund the customer appropriately.

3. Issue Refund.

When the seller clicks this button, Amazon will directly proceed with the refund process. For products that are damaged but not very valuable, Chinese sellers generally choose to return them directly. After all, the damaged products will take up part of the seller’s inventory if they are returned to the FBA warehouse, and the cost of shipping them back to China is too high, and they also need to pay for their destruction.

4. Contact Buyer.

When sellers receive a return application, they usually choose the preferred method. After all, it not only allows them to hear the inner voice of the customer, but also helps to minimize the seller's losses. The product received by the buyer may only have some minor defects, and reducing costs is a factor that every seller will consider.

How to reduce losses from product returns

The losses caused by product returns will directly affect the seller's profits, so it is necessary for sellers to minimize the losses caused by product returns:

1. Communicate with customers as much as possible

Reduce the possibility of customer returns and reach a consensus with appropriate compensation. Not returning products due to product defects or problems is the best way to deal with it. After all, products returned to Amazon warehouses cannot be sold and take up inventory space.

2. Products with quality problems and low prices do not need to be returned to Amazon

Assess the value and necessity of returning the product to the country. The cost of returning or destroying the product and storing it on Amazon may be far greater than the value of the product with quality problems. It is reasonable to let customers handle it themselves.

3. Use Create removal order and Repackage Unsellable Customer to return goods

The former can send unfulfillable products to a US address and then send them back to the country; for the latter, for products that only have packaging problems, Amazon can repack them for you and record them as fulfillable products, and then you can sell them again.

4. Quick refund, standardized process, and customer care

When it is confirmed that the product has been returned and cannot be recovered, the seller's efficient and timely process of taking the buyer's interests into consideration will allow the already dissatisfied buyer to gain new insights and may inspire the buyer to purchase again.

5. Product is king

Creating high-quality products is crucial to the effectiveness of returns. Without quality issues, retruns are naturally impossible to initiate. Of course, how to create products is a profound topic. Follow Yiqi’s official account and you can consult the latest product-first courses directly.

6. When dealing with factories, make product returns part of your purchase

When sellers sign a product contract with factories, customer product returns become part of the seller's compensation, sharing risks and minimizing losses caused by returns.