How to successfully file a complaint against Amazon for copyright infringement?

1. Don’t be complacent and remove infringing products as soon as possible. Check the entire store to see if there are any similar products and remove them all.

2. Contact the complainant mentioned in the email, admit that the mistake was unintentional, plead with them, inform them that the product has been removed from the shelves and promise not to sell their brand of products anymore, and copy the Amazon notice email address.

3. Complaint letter:

- Purchase invoices and other valid certificates can be submitted as supplementary documents

- Indicates that the product has been deleted immediately and is no longer for sale

- Increase product brand/patent/authenticity testing to ensure that there are no issues before putting the product on the shelves

- Set up a dedicated team to verify product information: appearance/brand/factory qualifications, etc.

- Provide supplier contact information and network information to prove that there is a formal purchase channel

- Make sure you don't make the same mistake again

1. Remove the infringing products from the shelves immediately, and investigate the entire store to see if there are similar products with an attitude of correcting mistakes. All products will be removed from the shelves. In the future, more testing will be done on product brands/patents/authenticity, and only products will be put on the shelves when 100% sure there are no problems;

2. Contact the complainant mentioned in the email, admit the mistake, indicate that it was an unintentional error, inform that the product has been removed from the shelves, and promise not to sell their brand products anymore, copy to Amazon's notice email address; (see point 4)

3. The documents contain purchase invoices and other valid certificates that can be submitted as supplements, and the supplier's contact information and network can be provided to prove that there are regular purchase channels. A dedicated team will be formed to verify product information: appearance/brand/factory qualifications, etc., to ensure that no mistakes are made again

4. This is also the most important point. When you receive an email, do not reply easily before you are sure. Try to find an experienced person to write this email. Do not underestimate the reply to the email. Whether the appeal can be successful depends mainly on the content of your email reply! Speaking of infringement, the big seller said that replying to the email is the most important. If you reply too much, Amazon will think you are too long-winded and will not read it. If you reply too little and miss the key points, they will not read it either!