A large number of free orders appeared, and Amazon sellers were badly cheated by refunds but no returns

Amazon’s return policy has been widely criticized by sellers. Not only is the return time quite long, but sellers often have to endure various unreasonable refunds and returns from buyers.

Refund without return, seller complains about customer's freeloading behavior

Recently, some sellers posted on social networks and forums asking for help, saying that Amazon has recently seen a large number of orders that only refund but do not return, causing serious losses to the stores.

Some return records were posted, and through the screenshots it can be found that most of the orders were refunded but not returned, and orders with reasons such as "ordering the wrong product" and "unwanted product" were also judged to be refunded but not returned.

The seller not only has to refund the full amount of the product to the buyer, but also has to give the product to the buyer as a gift. Isn't this just freeloading?

In the comments of the post, many sellers responded that they had encountered the same thing. One seller said that from June 30 to July 9, he had 245 orders that were "non-returnable", and both the money and the goods were gone.

A seller opened a case to consult customer service, but the customer service only responded vaguely: "I don't know if Amazon has updated the rules recently, and the official has not notified our seller support team. We have also received many inquiries from buyers about such issues. Because FBA's after-sales service is handled by the US customer service team, if they feel that the buyer does not need to return the goods, they will directly refund the buyer without requiring them to return the goods."

Amazon's return policy makes buyers more crazy

The current situation has been underway since Amazon announced an update to its return policy and introduced a no-return refund policy, with sellers complaining and expressing concerns.

At the time, Amazon said: "For inexpensive or oversized items that would incur high shipping costs upon return, it is often cheaper for the seller to refund the original price of the item and allow the customer to keep or donate the item."

“AI will be used later to decide whether it is economical to process a return and whether the item should be returned when a consumer requests a return.”

This means that Amazon will determine whether the product is worth returning based on its value; if it is not, Amazon will directly issue a "refund without return" to the buyer, and the cost of the product will ultimately be borne by the seller.

From the previous order screenshots, we can see that orders with return reasons such as "ordering the wrong item" and "unwanted item" are also judged as "refund but not return". This policy obviously condones buyers' freeloading behavior.

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