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Two situations where Amazon listings go haywire - Received a performance notification from Amazon: This means that the product was removed from the shelves due to violations, or the account was under review, resulting in the product being unable to be displayed for sale.
- No performance notification received: The system automatically prohibits sales, and the listing becomes a dead product for no reason. In this case, you can only contact the case to inquire about the reason, but the reply you receive generally does not indicate the specific reason and the answer is vague.
What are the possible reasons why Amazon listings become a mess? Listing gone bad is a problem similar to the web page being good but the page is still not showing up, which is a 404 error. There are dozens of reasons why listings may go bad. Today we will mainly introduce several ways to be spoofed.- Copyright, trademark, and patent complaints in infringement complaints;
- Duplicate ASIN in listing policy violation
- Malicious changes to product information: such as changing images; changing product categories, etc.
- Violation of sensitive words in the restricted product policy;
- Second-hand goods complained by buyers, product authenticity, etc.;
Solution to the problem of link becoming a dog - Check emails: Amazon usually sends a warning email before freezing or blocking a listing, so sellers can first check whether they have received the email. If so, check the reason why the listing has been blocked.
- Open a case to inquire customer service about the reason why the listing has gone down: and ask customer service to help search whether the listing has been frozen due to sensitive and illegal words.
- Clarify the main information: clarify the identity of the other party, whether it is a company or a lawyer representative; what rights of the other party have been violated; what is the other party’s purpose? Is it to compensate or remove the listing? What is the purpose of our appeal?
- Re-upload product listings using templates: Sellers can use listing templates and fill in the ASIN, SKU and other information that needs to be edited; then delete the words "FDA" in the title, BP, DP/A+ and other texts; finally, select "partial update" and re-upload the template text
- Contact the Merchant Manager: Ask for help in finding out why the listing has gone down. The Merchant Manager is the only channel for sellers to directly contact Amazon internal employees, so sellers should make reasonable use of this resource.
- Seeking service providers: Ask whether there have been large-scale dog mutations recently, tell them your current situation and ask them for some suggestions.
Analyzing various spoof complaints Amazon strictly prohibits sellers from selling infringing products, and the crackdown is also very strong. Therefore, as long as the seller's listing is complained, Amazon will generally take the solution of removing the listing first and then investigating. The most common method is to upload the victim seller's product link information intact to Shopify or other independent sites. It is that simple and the complaint can be successful. This is to take advantage of the liability clause of the US Digital Millennium Copyright Act on the platform, that is, the copyright owner has the obligation to issue a qualified infringement notice, and the platform operator needs to take necessary measures without delay after receiving the qualified infringement notice. This is a statutory mandatory provision, and Amazon can only do it. For Amazon sellers, copyright infringement also includes the following aspects:- The products sold are printed with other people's copyrighted designs, such as designs on printed T-shirts;
- The products being sold use a layout that someone else has the copyright for. Sellers of print templates should know what I mean;
- If you plagiarize someone else's product description, yes, this is also an infringement, and you may be complained about, and then the listing will be removed from the shelves, or even your account will be restricted. Knowing the occurrence of copyright infringement, you should also know how to deal with it. I won't say much about other things. In terms of plagiarism of product descriptions, copying the product description of one company is called plagiarism, and copying the product descriptions of multiple companies and summarizing and recombining them is called innovation.
- Amazon will not investigate the source of product images when uploading them. However, if the original seller of the images finds out and provides evidence to complain, and Amazon verifies that the situation is true, Amazon will issue a warning or even shut down the store. Even secondary creations may infringe copyright, so it is recommended to take pictures by yourself, which can better reflect the differences of your own products in details.
Trademark Infringement Complaints When sellers are complained, they will first think that their five points or titles contain other people's brands or have been tampered with, but the actual operation method is not like this. In fact, the complaint process is that the other party writes an email to Amazon, deliberately triggering Amazon's machine review mechanism, and using ASIN's own brand to defeat itself. After all, artificial intelligence is still in its early stages, and this can only be understood as a system bug. As for when this loophole can be patched, we can only look forward to it. Delete the brand in your description in the form, then issue an authorization letter to your own store, and then submit the authorization letter and invoice, and you will be approved with one POA; the above is a complaint case against that kind of spoof trademark infringement. If you have truly infringed on a trademark, you will have no choice but to delete the infringing words, admit your mistake, and implore the rights holder to withdraw the lawsuit, or find a way to provide a rights authorization letter and invoice. If you are sued by a law firm for trademark infringement, the above method is invalid because the lawsuit has nothing to do with the platform and it is useless to appeal. You must find a lawyer to respond to the lawsuit as soon as possible or write an email to the plaintiff's lawyer to discuss a settlement. Otherwise, the money will be forcibly transferred and the inventory will be forcibly destroyed and the account will be closed after the time is up. You can also seek assistance from Darkness Descent Patent infringement complaints This usually happens when a seller uses his own patent to protect his rights, and the seller being complained about uses your patent to attack you, forcing you to withdraw the lawsuit. Some people have tried but failed because you did not follow the other party's ASIN in the background, so Amazon cannot determine whether the registrant or registered company of the patent can match and identify the identities of both companies or legal persons. This means that if you are the victim, then you need to follow his ASIN in the background and you can also use his patent to complain about his products. If a competitor complains about your product's patent infringement using your own patent, you should issue a patent authorization letter to yourself and submit it together with the invoice. The POA can be restored if it indicates that the complaint was made maliciously. How to resolve copyright infringement complaints on independent websites False withdrawal: If you are sure that you are being spoofed by a peer, rather than the real right holder, then the fastest way to recover is to make a false withdrawal; write directly to [email protected]. This can also be recovered quickly, even as fast as 1-2 hours! But it should be warned that this only applies to the kind of spoofs by peers. If the real right holder is legally defending his rights, this method must not be used, and there is a high probability that it will be judged as fraud; so those malicious infringing sellers should not consider this method. Backstage appeal: This will be relatively slower; but please note: "Don't admit infringement when you appeal for the first time. Click the false positive below and click here to submit Amazon's DMCA template. If the weight of your ASIN is high enough, you will be able to recover quickly after clicking. However, if the "Submit More" option appears, you will need to produce supporting materials." The first thing is to prove that your product was put on the shelves earlier than his. You can ask Shopify's online customer service and ask him to complain about the listing time of your link to prove that your ASIN was put on the shelves earlier than his. Other independent websites have similar ideas. Anyway, as long as you can provide information with a timestamp, it can be used. Then you need to prove that the other party copied your pictures or descriptions. This kind of proof often requires information from your picture production process and the original records of your listing editing, such as the time information in the doc document attributes. You can also use your own brand independent website as an auxiliary explanation; another way is to modify your own description and pictures before submitting DMCA. Seek a service provider: If you are really helpless, you can seek assistance from your own service provider and leave professional matters to professionals. US Trademark Search Website: https://www.uspto.gov/trademark
EU Trademark Search Website: https://euipo.europa.eu/eSearch/ US Patent Search Network: https://www.uspto.gov/patents-application-process/search-patents Parody recovery for violating the listing policy Duplicate ASIN Complaints The other party creates a product that is exactly the same as yours, with the same pictures, descriptions, and brands, and then complains that you are duplicating the product. This claim can often be supported by the time the product was put on the shelves. However, some criminals will modify a listing that was created earlier than yours, and then change it to be exactly the same as your product. In this case, you can go to other sites of this ASIN to find its category, and then inform Amazon what category this product was originally and how it was tampered with and then complain about the duplication. Change imageChange product category This is very insidious because Amazon does not notify other sellers when a product image is changed, which provides an opportunity for bad sellers, and the consequences are very serious. Another despicable behavior is to replace the product image with a completely different product. The principle of changing product categories is that competitors may pull your products into their own product categories, but in fact your products do not belong to that category, and your account may be frozen at this time. Another way is to create a new listing in an existing category to sell your products, so there will be multiple different listings for the same product, but this is not in line with Amazon's rules. Amazon will merge various ASINs into one, so that every seller can be satisfied. However, Amazon’s existing “Other Categories” service will help the victimized sellers defeat this conspiracy. Amazon keeps a record of every listing change, and if the victim files a complaint, the perpetrator will be punished for violating the rules. If there is a problem, you should immediately check your listing and temporarily close it until you are sure that your product description is exactly the same as the product you are selling. Check your listing to see if there are other packaging images, and look at your listing from the customer's perspective, rather than just relying on the UPC code. If the product image has been significantly changed and it is obviously malicious, do not hesitate to file a violation complaint with Amazon About the listing being added with sensitive words and turned into a dog recovery The US site is blocked, other sites are normal Check if only the US site is down or if all other sites are down. If only the US site is down and other sites are fine, just go to the US listing backend to find the sensitive words and refresh. Sometimes you need to delete the ASIN (ps: delete all SKUs, including those that follow sellers) and then upload it to restore it. The US site has been turned into a dog, and other sites have also become dogs If other sites are also down, this is usually added across sites, usually on other small sites. Confirm which sites are copied and have banned words added to the listing. What exactly has been added? You can ask the customer service of the corresponding site. Go to the corresponding site and use the inventory loading tool to delete the listing of that site, and then use the original SKU and ASIN to upload and refresh using the table template to remove the banned words. Just in case, go back to the site where you listed the product, delete the listing according to the previous method, and then re-list it with the same SKU and ASIN, and then open a case to ask the customer service to refresh and restore the listing. Tagged adult products recovery There are two ways to solve the problem of being labeled as adult products: The first one: modify the category across sites to change it to the adult category. The second method: Use a table to refresh the adult product on this site and refresh it to TURE1. Recovery is also very simple. Refresh the adult product column in the table to FALSE. Then find other sites with modified categories and refresh the table to change back to your correct category
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