Amazon seller lost more than 5,000 items! How to file a claim?

Recently, many sellers are almost driven crazy by the loss of FBA goods!

In fact, the issue of lost packages is not an isolated case on Amazon, but compared to before, the probability of lost packages on Amazon seems to be much higher recently, and the number of lost packages is very large.

There was even an unlucky seller who lost more than 5,000 items at one time. It was precisely because of this accident that the seller missed the Member Day this year when the number of orders increased dramatically...

However, Amazon will not take the initiative to help you find the lost items. You have to file a complaint yourself. Even if you file a complaint, there may be various delays and compensation may become a distant prospect. Although it is becoming increasingly difficult to claim compensation, sellers should still actively file complaints for lost items!

①Prove that your goods must have been lost in the Amazon warehouse: provide the date and details of the loss of the goods, and present supporting documents such as photos or invoices.

② Comply with Amazon’s shipping inventory policy: avoid leaving any evidence to prevent the platform from finding fault and rejecting your application for various reasons;

③ The claim for compensation must be filed within 18 months: If a claim is filed after this, Amazon will most likely not compensate you.

A. Shipment number.

First, you need to mark each shipment’s FNSKU, box tracking number, quantity to be received, and actual quantity received separately, and indicate the difference.

B. Proof of Inventory Ownership

When providing this proof, the product name must correspond to the FNSKU and be marked.

Proof of ownership of inventory is mostly a "VAT invoice", which includes the invoice provided by the supplier, the packing list signed by the supplier, and the receipt signed by the seller. At this time, it should be noted that the invoice time should be earlier than the delivery time, and the name and address of the buyer and seller should be clearly stated.

1. All in English

2. The product name is consistent with the listing

3. The quantity is consistent with the shipment quantity

4. The dates should be logically correct (do not let the receipt date be before the delivery date)

5. The consignee and delivery address are consistent with your account information in the backend

6. It is best to put the supplier’s logo on it to make it look more formal.

7. Print out and sign by hand, then take a photo or scan

PS: You must file a claim within 18 months. Amazon will not compensate you if the time is exceeded!

You can directly start a shipment discrepancy investigation through the backend, go to the "Item Information" tab on the shipment overview page of a specific shipment, upload and submit relevant documents and briefly describe your appeal to submit your application.

After opening a shipment discrepancy investigation through this page, a case will be automatically generated and you can then wait for a reply. This is quite convenient made by Amazon.

After completing the above 6 steps, you can see how many products of this FNSKU can be compensated:

The backend system will automatically generate a CASE, which the seller can view in the “Problem Log”.

You can check the transaction details for compensation, where you can see the claim number: 12224829441. A total of 10 products were compensated, and the cost was US$92.

A large number of lost items will cause heavy losses to sellers. Although sellers rely on the platform for survival and are in a weak position, they still need to actively protect their own normal rights and interests. Of course, all this must be based on the premise of complying with Amazon's rules.

The road to cross-border transactions is long. As a seller, you not only need to lock in product profits, but also protect your own interests.